Ghazal Tawtah
Summary
Dynamic Business Coordinator with a proven track record at Sakura Japanese Spa, excelling in customer service management and data accuracy. Proven track record of enhancing operational efficiency and fostering strong team collaboration. Skilled in planning and executing product launches, I enhance client satisfaction through effective communication and adaptability. Skilled in problem-solving, communication, and organizational tasks essential for driving success in dynamic environments.
Overview
3
3
years of professional experience
Work History
BUSINESS COORDINATOR
Sakura Japanese Spa
05.2024 - Current
- Sales Representative - Generated additional sales opportunities with upselling and cross-selling techniques. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Receptionist - Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records.
- Data Entry Specialist - Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols. Completed data entry tasks with accuracy and efficiency.
- Assisted senior management - Skilled at working independently and collaboratively in a team environment. Administrative tasks such as scheduling appointments, coordinating events, and managing correspondence.
- Customer Service and Operations Analyst - Provided exceptional support for customers, leading to increased loyalty and repeat business. Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
FACE MODEL
Personal's
11.2021 - Current
- Model Makeup Artist - Worked with Makeup Artists and Stylists to bring creative visions to life during photoshoots. Increased client confidence by offering professional advice on proper skincare routines and cosmetic product selection.
- Face Model - Maintained a professional appearance and skincare routine to meet industry standards. Remained focused, motivated and professional throughout long shoots and events.
- Model Ambassador - Collaborated with brands and photographers for promotional campaigns, advertisements, and creative shoots. Represented the brand professionally at various events, increasing customer interest and loyalty.
SALES RECEPTIONIST
GX GYM
09.2022 - 04.2024
- Receptionist Administrator - Answered incoming calls, directing clients to individuals addressing specific needs. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Scheduled appointments for clients with appropriate sales representatives.
- Sales Supervisor - Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Data Entry Clerk -
- Completed data entry tasks with accuracy and efficiency. Followed established procedures to enter and process data correctly.
- Reports Coordinator - Created visually engaging charts and graphs to effectively communicate complex data points in reports.
- Microsoft Expert - Trained in-house users on advanced functionality of MS Word and Excel. Inputted data into company database accurately and efficiently.
Education
Bachelor of Business Information Technology - Business Administration And Software Design
University of Jordan
Amman Jordan 06-2026
Skills
- Coordinated Product Launches
- Planning and execution
- Customer service management
- Training and mentoring
- planning and execution
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
- Schedule management
- Time management abilities
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
BUSINESS COORDINATOR
Sakura Japanese Spa
05.2024 - Current
SALES RECEPTIONIST
GX GYM
09.2022 - 04.2024
FACE MODEL
Personal's
11.2021 - Current
Bachelor of Business Information Technology - Business Administration And Software Design
University of Jordan
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