Ghazal Shamsi
Surrey,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Delta, BC
03.2025 - Current
- Fostered an inclusive and positive work environment by role modelling company values and supporting partner engagement.
- Improved customer satisfaction scores by 10% by coaching team members on the LATTE service model and resolving issues in real time.
- Progressed through the Shift Supervisor development model from Learning to Advising Path, expanding leadership, coaching, and decision-making responsibilities.
- Maintained operational excellence through inventory control, safety compliance, and accurate cash handling while driving team performance.
- Set the tone for each shift through clear communication, observation of customer interactions, and real-time issue resolution using ACT model.
- Ensured smooth shift transitions by communicating updates, documenting key information, and supporting continuity between teams.
- Maintained a safe environment by enforcing safety procedures and actively contributing as a Joint Health & Safety Committee (JHSC) member.
- Delivered results consistently by balancing operational execution, team leadership, and business priorities on every shift.
- Worked closely with the store manager through effective communication to improve performance, strengthen delivery of the 5 key moments, and uphold Green Apron expectations.
Barista
Starbucks
Delta, BC
07.2023 - 03.2025
- Operated cash registers and handled cash and card transactions.
- Applied a structured coaching approach (What-Why -What) to guide other baristas, improving skills, consistency and customer service.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Used the Latte model to resolve customer concerns and ensure a positive, satisfactory experience.
Language Institute Supervisor
Iran National language Institute
Tehran, Tehran
05.2020 - 10.2022
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Conducted regular team meetings to align goals, improve performance, and address challenges.
- Managed daily operations, including scheduling, student support, and administrative tasks.
- Resolved student concerns effectively, improving satisfaction and retention.
- Coordinated communication between staff, students, and management.
Accounting Staff Member
Kavoshgaran Baser Inspection, Co
Tehran, Tehran
01.2018 - 04.2020
- Managed accounts payable and receivable systems, ensuring timely payments and collections.
- Maintained accurate records of all transactions and prepared monthly financial reports for management review.
- Ensured compliance with federal, state, and local taxation requirements across multiple jurisdictions.
- Performed general ledger accounting functions, including reconciliation of accounts and preparation of journal entries.
- Tracked fixed asset purchases, depreciation schedules, and disposal activities.
Education
Master of Business Administration (M.B.A.) - MBA
Trinity Western University
Langley08-2024
Master of Arts (M.A.) - English Literature
Tehran University
Tehran, Iran06-2019
Bachelor of Arts (B.A.) - Accounting and Information Systems
Arak University
Arak, Iran06-2012
Skills
- Staff management
- Training and mentoring
- Inventory management
- Customer service
- Cash handling expertise
- Workplace safety
- Time management
- Conflict resolution
- Policy enforcement
- Organizational skills
LANGUAGES
Persian - Native
English - Advanced
French - Conversational
Certification
- First Aid & CPR/AED level C CSA Std. Z1210-17
- MANAGING FOOD SAFETY
- QuickBooks
Timeline
Shift Supervisor
Starbucks
03.2025 - Current
Barista
Starbucks
07.2023 - 03.2025
Language Institute Supervisor
Iran National language Institute
05.2020 - 10.2022
Accounting Staff Member
Kavoshgaran Baser Inspection, Co
01.2018 - 04.2020
Bachelor of Arts (B.A.) - Accounting and Information Systems
Arak University
Master of Arts (M.A.) - English Literature
Tehran University
Master of Business Administration (M.B.A.) - MBA
Trinity Western University