Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GHAZAL FTOUNI

Toronto,ON

Summary

Dependable supervisor; successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Highly effective and knowledgeable in process improvement and inventory control.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Back-Server/Hostess

Sassafraz
02.2024 - Current
  • Warmly greet and welcome guests
  • Speedy responses to any arising questions regarding menu items or reservation inquiries
  • Enhanced customer satisfaction by promptly delivering food and beverages to tables.
  • Efficiently manage reservations and seating
  • Maintained clean dining environment for guests through efficient table clearing and resetting tasks.
  • Served food and beverages promptly with focused attention to customer needs.

SSF Marketing Team Captain

Seneca Student Federation
09.2023 - Current
  • Interview and train new volunteers
  • Manager for 100+ volunteers
  • Create marketing campaigns for SSF Marketing Team.
  • Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
  • Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.

Leader, Sales

TNI NETWORK; CANADIAN RED CROSS
02.2023 - 10.2023
  • Canadian Red Cross face-to-face marketing
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Set a good example and focused training with new reps.
  • Location specifying and handling street maps.
  • Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.

Waitress

KABSET ZIR RESTAURANT
08.2020 - 06.2022
  • Take down & deliver food/beverage orders, answer any questions
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Deliver food & beverages to the table in a timely manner
  • Maintained customer satisfaction for 21 months in a row.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts

Education

BACHELORS - INTERNATIONAL BUSINESS MANAGEMENT -

SENECA POLYTECHNIC
Toronto, ON
12.2026

High School Diploma -

ISG DAMMAM HIGH SCHOOL
Dammam, Saudi Arabia
06.2020

High School Diploma -

ISG DHAHRAN HIGH SCHOOL
Dahran, Saudi Arabia
06.2017

Skills

  • OpenTable Platform
  • Sales and Team Communication
  • MS Office
  • WhenIWork Platform
  • Team Management
  • Sales Expertise
  • Customer Engagement
  • Focused Observation
  • Efficient multitasking
  • Food handling

Certification

  • Food Handling Certificate
  • Smart Serve Certificate

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Timeline

Back-Server/Hostess

Sassafraz
02.2024 - Current

SSF Marketing Team Captain

Seneca Student Federation
09.2023 - Current

Leader, Sales

TNI NETWORK; CANADIAN RED CROSS
02.2023 - 10.2023

Waitress

KABSET ZIR RESTAURANT
08.2020 - 06.2022

BACHELORS - INTERNATIONAL BUSINESS MANAGEMENT -

SENECA POLYTECHNIC

High School Diploma -

ISG DAMMAM HIGH SCHOOL

High School Diploma -

ISG DHAHRAN HIGH SCHOOL

Similar Profiles

CREATE PROFILE
GHAZAL FTOUNI