Ghassan Ghanem
Petawawa,ON
Summary
Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Owner/Operator
Madameek
04.2011 - Current
- Cultivated loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations
- Implemented high-quality food safety protocols to ensure health and well-being of patrons and maintain compliance with regulations
- Maximized dining experience by designing inviting atmosphere through thoughtful interior design choices and menu selections
- Improved employee retention by fostering positive work environment, offering competitive compensation packages, and providing opportunities for growth and development
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
Electronics Store Manager
Telus Mobility
02.2010 - 02.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Manager
Pita Nutso
06.2009 - 01.2010
- Coordinate between 3 stores (Oakville, Trafalgar and Mississauga)
- Reduced food waste through careful inventory management, menu planning, and portion control
- Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities
- Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
Motor claims head section manager
Al Ittihad Al Watani (L'Union Nationale)
12.2005 - 05.2009
- Streamlined claims processing procedures, resulting in increased productivity and reduced errors
- Developed and maintained strong relationships with clients, and automotive mechanics, ensuring timely resolution of claims issues and customer satisfaction
- Spearheaded cross-functional collaboration between departments to ensure seamless handling of complex claims cases.
Assistant Store Manager
Azadea Group
05.2005 - 11.2005
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service
- Streamlined inventory management with organized stockrooms and accurate recordkeeping
- Increased employee productivity by developing comprehensive training programs and providing ongoing support
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Electronics Department Supervisor
AlGhanim Electronics
03.2004 - 04.2005
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery
- Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations
- Increased department revenue by developing strategic sales plans, promotions, and product displays
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
Roastery Owner/Operator
Roastery Abi Aad
02.2001 - 02.2003
- Implemented marketing strategies to increase sales and attract new customers
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Accounting and claims manager
Leaders Insurance
12.1998 - 01.2001
- Followed up VIP accounts and claims
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
Regional Financial Controller
S.L.A.G. Insurance
01.1994 - 11.1998
- Supported business growth by monitoring budgets, analyzing variances, and recommending corrective actions when necessary
- Enhanced interdepartmental communication by establishing regular financial update meetings and providing comprehensive reports
- Developed annual budgeting process in collaboration with department leaders to align resources with strategic objectives
- Implemented robust internal controls to safeguard company assets, prevent fraud, and ensure accurate financial reporting.
Education
Accounting Diploma -
AD College
Jbeil, Lebanon05.1995
Skills
- Menu development
- Business Planning
- Staff Management
- Food presentation
- Operational Efficiency
- Sales expertise
- Cost Control
- Client relations expert
- Claims reporting systems
- Claims Handling
- Policy analysis
Websites
Certification
- Insurance sales Training certificate
- Food handling certificate
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Professional Working
References
Available Upon Request
Timeline
Restaurant Owner/Operator
Madameek
04.2011 - Current
Electronics Store Manager
Telus Mobility
02.2010 - 02.2011
Operations Manager
Pita Nutso
06.2009 - 01.2010
Motor claims head section manager
Al Ittihad Al Watani (L'Union Nationale)
12.2005 - 05.2009
Assistant Store Manager
Azadea Group
05.2005 - 11.2005
Electronics Department Supervisor
AlGhanim Electronics
03.2004 - 04.2005
Roastery Owner/Operator
Roastery Abi Aad
02.2001 - 02.2003
Accounting and claims manager
Leaders Insurance
12.1998 - 01.2001
Regional Financial Controller
S.L.A.G. Insurance
01.1994 - 11.1998
Accounting Diploma -
AD College
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