Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GHASSAN EL KAAKI

Ottawa,ON

Summary

Sales associate with expertise in customer service and relationship management. Demonstrated success in increasing sales through effective communication and in-depth product knowledge. Proficient in conflict resolution and cash handling, consistently meeting goals and enhancing customer satisfaction. Committed to team success and adept at adapting to new challenges while fostering strong client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Grand stores
03.2021 - 05.2023
  • With over four years of experience in sales and customer service, I have cultivated a strong foundation in client relationship management and revenue generation.
  • My career began in the food sector, where I developed exceptional interpersonal skills and a keen understanding of consumer behavior while consistently achieving sales goals.
  • Transitioning to retail, I further refined my ability to deliver outstanding customer service, manage inventory effectively, and optimize store operations.
  • I am driven by a passion for exceeding expectations and am eager to leverage my diverse background to contribute to a team-oriented environment focused on achieving mutual success.
  • Utilized strong product knowledge to effectively communicate features and benefits to customers, resulting in increased sales and customer satisfaction.
  • Demonstrated versatility by proactively assisting with inventory rearrangement during peak periods and seamlessly transitioning to reception duties as needed, ensuring smooth operations and maintaining a high standard of customer service.

Cook

burger king
Beirut , Lebanon
06.2021 - 11.2022
  • Prepared high-quality meals following standardized recipes and safety guidelines.
  • Maintained cleanliness of kitchen equipment and work areas to ensure hygiene standards.
  • Assisted in inventory management by tracking ingredient levels and restocking supplies.
  • Collaborated with team members to coordinate meal service during busy hours.
  • Trained new staff on kitchen procedures, safety protocols, and equipment usage.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Sales Associate

Zara
Beirut , Lebanon
02.2019 - 01.2021
  • Greeted and welcomed visitors in a professional and friendly manner, providing a positive first impression of the organization.
  • Managed a multi-line phone system, efficiently directing calls and taking accurate messages as needed.
  • Coordinated special events or promotions, assisting in planning and execution to attract and retain customers.
  • Provided support to sales associates and managers as needed, demonstrating teamwork and flexibility to achieve store objectives.
  • Greeted customers warmly and provided exceptional customer service, ensuring a welcoming atmosphere at the stand.
  • Managed a high-volume of customer inquiries, efficiently handling orders and payments.
  • Collaborated with team members to ensure smooth operations and provide support during busy periods.

Education

Master of Arts - Psychology

Carleton University
Ottawa, ON
06-2028

HIGH SCHOOL DIPLOMA -

ST PETER CATHOLIC HIGH SCHOOL
Ottawa, ON
06-2024

Skills

  • Customer service and support
  • Written and oral communication skills
  • Store opening and closing
  • Cash handling
  • Stocking and receiving
  • Money handling
  • Conflict resolution
  • Software proficiency
  • Academic writing
  • Sales and marketing strategies
  • Customer relationship management
  • Language skills
  • Content development

Certification

  • Bronze Medallion and Emergency First Aid, Ray Friel Recreation Complex
  • Standards First Aid and CPR, Carleton university

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited

Timeline

Cook

burger king
06.2021 - 11.2022

Sales Associate

Grand stores
03.2021 - 05.2023

Sales Associate

Zara
02.2019 - 01.2021

Master of Arts - Psychology

Carleton University

HIGH SCHOOL DIPLOMA -

ST PETER CATHOLIC HIGH SCHOOL

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