Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ghassan El Kaaki

Orleans

Summary

Dynamic and results-driven professional with experience at H&M Hennes & Mauritz, excelling in client relations and effective problem resolution. Proven ability to foster positive customer experiences and enhance team functionality through strong time management skills. Committed to maintaining a welcoming environment while ensuring operational efficiency.

Overview

5
5
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Receptionist

Spot Laundry
05.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Desk Receptionist

Grand Stores
02.2020 - 04.2022
  • Resolved customer problems and complaints.
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
  • Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.

Education

GED -

Carleton University
1125 Colonel By Dr, Ottawa, ON K1S 5B6
04-2028

High School Diploma -

St. Peters Catholic High School
750 Charlemagne Blvd, Orléans, ON K4A 3M4
06-2024

Skills

  • Client Relations
  • Team-Oriented Approach
  • Time management
  • Effective Problem Resolution

Languages

English
Native or Bilingual
French
Limited Working
Arabic
Native or Bilingual

Timeline

Sales Associate

H&M Hennes & Mauritz
07.2024 - Current

Receptionist

Spot Laundry
05.2022 - 03.2023

Desk Receptionist

Grand Stores
02.2020 - 04.2022

GED -

Carleton University

High School Diploma -

St. Peters Catholic High School

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Ghassan El Kaaki