Ghassan Abboud
Orleans,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager / BI Analyst
Coveram (Insurance Brokerage Firm)
Jal El Dib - Lebanon
05.2021 - Current
- Responding to data-related queries by collecting data from various sources and collaborating with team members. - Analyzing collected data and putting it into a format that others can easily interpret. - Processing confidential data and information according to guidelines and streamlining data collection methods to create automated and easy-to-use routines. - Extract different charts and graphs on PowerBI, while using sometimes some DAX formulas. - Oversees all computer-related tasks, problems, and solutions within a business, while working on Jira for some projects, workflows on confluence, and tasks. - Helping users with daily network, operating systems, and/or software/hardware problems. - Installing upgrades, and doing periodical preventive maintenance on selected PCs.
IT Helpdesk / Administrative Position
Ogero (Telecom Public Sector)
Badaro - Lebanon
02.2018 - 04.2021
- Respond quickly to related IT issues, while being responsible for PCs. - Bilingual: English, Arabic and French - O365, desktop applications including but not limited to MS Outlook, MS Teams, Skype, One drive, antivirus, MAC OS, windows, drivers, active directory, SCCM, IP Phones, Network Printers. - End User IT equipment transfer or installation. - Inventory with preventive maintenance. - Azure AD Migration and SCCM level 1 and 2. - Administrative jobs.
IT Technician
Saint George Hospital University Medical Centre
Ashrafieh - Lebanon
10.2015 - 02.2018
- Installation, setup, configuration and troubleshooting technical issues of all O365, desktop applications, antivirus and other standard software (citrix, etc …). - HD recovery tool manipulation - MAC OS basic knowledge - Active directory Help desk functions related to the creation, extension, unlock and password reset for user accounts - Troubleshooting End Users Computer systems Network and hardware related Issues - Installation of IP phones.
Software Field Support
New Information Technology
Jdeideh - Lebanon
06.2014 - 09.2015
- Responsible for downloading, implementing, training, troubleshooting, updating and following up pharmaceutical software (SoftPharm) for all the pharmacies in the Metn region.
Control Room Operator
BCTC - Port of Beirut
Beirut
09.2013 - 05.2014
- Ensuring the right order and space management for the arrival and delivery of containers.
Education
MBA - with concentration in Enterprise Business Analytics -
08.2024
GPA: 3.6/4.0
Bachelor of Business Administration in Information Systems -
07.2011
Lebanese Baccalaureate, SG -
07.2007
Skills
- Excel
- Python
- Excel QM Used for Predictions and Statistical Analysis
- Power Query Editor
- Weka (Tool used for ML models and statistical algorithms)
- SQL
- JIRA
- Power BI
- Business Intelligence
- Configuration Management
- System Enhancement
- Instruction and Training
- Desktop Support
- Driver Management
- Remote Support
- Application Support
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Certification
- Google Advanced Data Analytics Professional Certificate - (In Progress - 2/7 completed)
- Google Data Analytics Professional Certificate - (COMPLETED - 8 Courses) (Tableau, R, SQL, Capstone Project)
- Google IT Support Professional Certificate - 2020 - (COMPLETED - 5 Courses)
- Python
- Java for Android
Timeline
IT Manager / BI Analyst - Coveram (Insurance Brokerage Firm)
05.2021 - Current
IT Helpdesk / Administrative Position - Ogero (Telecom Public Sector)
02.2018 - 04.2021
IT Technician - Saint George Hospital University Medical Centre
10.2015 - 02.2018
Software Field Support - New Information Technology
06.2014 - 09.2015
Control Room Operator - BCTC - Port of Beirut
09.2013 - 05.2014
American University of Science And Technology - MBA - with concentration in Enterprise Business Analytics,
Middle East University - Bachelor of Business Administration in Information Systems,
College Mont La Salle - Lebanese Baccalaureate, SG,