Hi, I’m
GHARMANSHU JHANJI
Vaughan,ON
Summary
Detail-oriented and meticulous account handling and customer service professional with a postgraduate certificate in international business management and 3 years of experience in planning & organization, inventory management, and customer service. Proficient in procurement, purchasing, and administration. Skilled in managing suppliers, accounts, and purchase orders. Reliable, energetic, and resourceful account handling and customer service professional with over 3 years of experience in resolving customer complaints, supervising, and promoting conflict resolution. Expertise in fulfilling customer needs, account management, relationship building with customers, students and increasing productivity. Adaptable and self-motivated employee with experience working in various companies. Looking to leverage these skills and experience in a suitable position.
Overview
3
years of professional experience
1
Certification
Work History
MAGNETITE CANADA
TECHNICIAN AND NON-INVENTORY RECEIVER
04.2022 - Current
Job overview
- Oversee setting up new clients with financial and pricing agreements
- Develop and conduct internal and external training on services
- Supervise the ongoing technical projects
- Track service levels to ensure the satisfaction of weekly requirements
- Arranging transportation for goods to meet customer demand with no delays
- Receive and make account of non-inventory products that are required
- Assign the dock and supervise the loading and unloading of the inventory.
MCDONALD'S CANADA
CREW TRAINER
10.2021 - 03.2022
Job overview
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Instructed new team members on correct procedures for all areas of operations
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations
- Lent hands-on training services to maximize employee efficiency
- Coordinated development of training materials, including manuals, standard operating procedures, and employee handbooks
- Evaluated client processes, employee performance, and training progress to determine additional training needs
- Developed complete training programs and led training using expert learning techniques.
ONTARIO FARM
INVENTORY ASSISTANT
09.2021 - 03.2022
Job overview
- Contact the seller and vendors for deliveries on a daily basis
- Receiving and placing customer service telephone calls
- Maintaining solid B2B relationships by handling questions and concerns with speed and professionalism
- Managed suppliers by communicating with buyers increasing product delivery rate by [20]%
- Communicate with buyers and take the extra mile to engage with customers to make the sale in bulk.
MCDONALDS INDIA
CUSTOMER SERVICE REPRESENTATIVE
02.2021 - 07.2021
Job overview
- Take orders at the front desk
- Solve the problems and queries of customers
- Make account of the inventory in the night which is required for the next day
- Managed inventory by recording stock levels every day decreasing stock losses by [15]%.
Education
St. Clair CollegeToronto, ON
Post-graduate from International Business management, Supply Chain and logistics
01.2022
University Overview
- Industry Project for Metro Foods to help find a solution for a supply chain problem.
- Research project on Circular Economy.
- Research project on Sustainability in the coffee industry.
DAV College
Bachelor from Commerce
01.2020
University Overview
Research project on the different strategies used by Amazon and Flipkart in logistics.
Skills
- Customer Service
- Planning and organization
- Written and Oral communication (Eg, Reports, team meetings)
- Microsoft office (Eg, Word, PowerPoint, Excel, Access)
- Time Management
- Fluent in Language
Certification
- Individual Security Guard, Ontario Private Security & Investigative Services, Mississauga, ON, 11/21
- Standard First Aid and CPR, G4S, Mississauga, ON, 10/21
- Smart Serve License, 10/21
- WHMIS Certification, OHR agency
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
TECHNICIAN AND NON-INVENTORY RECEIVER
MAGNETITE CANADA
04.2022 - Current
CREW TRAINER
MCDONALD'S CANADA
10.2021 - 03.2022
INVENTORY ASSISTANT
ONTARIO FARM
09.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
MCDONALDS INDIA
02.2021 - 07.2021
St. Clair College
Post-graduate from International Business management, Supply Chain and logistics
DAV College
Bachelor from Commerce
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