Summary
Overview
Work History
Education
Skills
Languages
Skype Id
Personal Information
Swimming,Football,Travel.
Timeline
Work Preference
Generic
GHANMI TARIK

GHANMI TARIK

Airdrie,Canada

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

17
17
years of professional experience

Work History

Shift Manager

Wendy’s Company
10.2017 - 08.2023
  • Manage day-to-day operations of the restaurant and driving PUW
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Ensure that food and service meet quality control standards
  • Handle complaints and make effective service recovery
  • Ensure all employees have full product knowledge about food & Beverage and following the programmer training
  • Managing front of the house section to develop prompt service with high standards
  • Estimate ingredient and supplies required for meal preparation
  • Ensure Team Members maximize all sales opportunities
  • Ensure Team members consistently maintain brand standards and Hight levels of customer service
  • Maintain records of stock, repairs, sales and wastage
  • Monitor direct cleaning of all dining areas to Maintain sanitation standards and keep appropriate records
  • Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences and anticipate guest needs
  • Managing team of 27 members at the daily operation
  • Liaise with stewarding on inventory and breakage control
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
  • Schedule work hours for all staff restaurant
  • Maintain employee attendance records and overtime record.

Food & Beverage Supervisor

KATARA Hospitality – Hotel Sealine Beach Resort
03.2016 - 06.2017
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of the all restaurant
  • Handle complaints and make effective service recovery
  • Ensure all employees have full product knowledge about food & Beverage and following the programme training
  • Managing front of the house section to develop prompt service with high standards
  • Manage day-to-day operations of the restaurants (5 outlets) 5
  • Hotel
  • Handle complaints and make effective service recovery
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Ensure Team Members maximize all sales opportunities
  • Ensure Team members consistently maintain brand standards and Hight levels of customer service
  • Monitor direct cleaning of all dining areas to Maintain sanitation standards and keep appropriate records
  • Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences and anticipate guest needs
  • Managing team of 27 members at the daily operation
  • Liaise with stewarding on inventory and breakage control
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
  • Schedule work hours for all staff restaurant
  • Maintain employee attendance records and overtime record
  • Responsible for submitting the monthly attendance sheet, overtime for every month to HRD for processing the monthly salaries recognition obtain preferences and anticipate guest needs
  • Microsoft knowledge at all levels with data entry skills
  • Supervision support & train the new team members.

Food & Beverage Captain

KATARA Hospitality – Hotel Saraya Cornish
03.2016 - 06.2017
  • Motivate, discipline, direct and supervise the work of all employees in the restaurant
  • Manage day-to-day operations of the restaurant
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F & B policies and procedures
  • Hold daily briefings to establish and monitor targets and achievements, and update performance logs accordingly
  • Staff communication and recognition potential misunderstanding and conflicts
  • Process Improvement
  • Team Motivation
  • Client Retention & Satisfaction
  • Supervision, support & train the new team members
  • Managing team of 11 members at the daily operation
  • Financial performance with budget, daily trade entry
  • Leading the team of F&B operators in promoting and selling F&B products and offerings.

Food & Beverage Waiter

Arabic Traditional Restaurant –Hotel Tour Hassan Palace
05.2015 - 03.2016
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Handle complaints and make effective service recovery
  • Ensure all employees have full product knowledge
  • Managing front of the house section to develop prompt service with high standards
  • Maintain daily log book, maintaining clear and concise information on the operations
  • Control stock, Ordering and controlling delivering of all equipment in the restaurant
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences and anticipate guest needs
  • Microsoft knowledge at all levels with data entry skills
  • Supervision, support & train the new team members
  • Managing team of 12 members at the daily operation
  • Liaise with stewarding on inventory and breakage control
  • Assign responsibilities to subordinates and conduct regular performance checks.

Food & Beverage Captain

Waldorf Astoria – Hilton hotels
08.2013 - 04.2015
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of the restaurant
  • Handle complaints and make effective service recovery
  • Ensure all employees have full product knowledge
  • Attending weekly morning business meetings with the F & B Operational manager, and other Outlet Managers
  • Managing front of the house section to develop prompt service with high standards
  • Maintain daily log book, maintaining clear and concise information on the operations
  • Manage day-to-day operations of the restaurant
  • Handle complaints and make effective service recovery
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences and anticipate guest needs
  • Managing team of 10 members at the daily operation
  • Liaise with stewarding on inventory and breakage control
  • Assign responsibilities to subordinates and conduct regular performance checks.

Restaurant Waiter

Hotel Tour Hassan Palace
03.2012 - 08.2013
  • Manage day-to-day operations of the all day dining restaurant
  • Handle complaints and make effective service recovery
  • Full product knowledge
  • Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences and anticipate guest needs
  • Microsoft knowledge at all levels with data entry skills.

Captain in Catering professional As (casual)

Nancy hotel
05.2006 - 12.2011
  • Manage day-to-day operations
  • Handle complaints and make effective service recovery
  • Communication with guests, team members
  • Excellent knowledge of all beverages that are served in the café
  • Preparation, decoration, serving drinks
  • Systematic arrangement of work space, cleaning up the environment in which it is daily
  • Financial performance with budget, daily trade entry.

Education

Diploma Degree of Technician Service Restaurant from High Management of Tourism in Morocco -

07.2009

High School -

08.2008

Skills

  • Advanced knowledge and practical experience of MC Office package ( Word, Excel, PowerPoint, outlook, Internet, Free Web hosting ) and working in MC Windows XP and Windows 7 environment, acquired in the course and require of my career Work experience with MICROS system for hospitality, and XN system
  • Self-starter, ability to respect individual and cultural difference, flexible person
  • Good communicational skills, team-oriented
  • Wide experience in working with groups and handling their dynamics
  • Maintaining positive mental attitude
  • Manages workflow, confident in handling new tasks, able to work under taught deadlines
  • Hard-working, proactive, creative, reliable, enthusiastic
  • Managing team of 10 to 16 members at the daily operation
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations
  • Client Retention & Satisfaction
  • P&L Management
  • Cost Control
  • Constantly monitor staff's appearance, attitude and degree of professionalism
  • Revenue Generation
  • Completed daily tasks and set goals
  • Handle guest comments and complaints
  • Ensure guest satisfaction
  • Handle any guest complaint, with smile
  • Communicate with guests and receive feedbackAnalyze, Synthesize & Interpret Information
  • Interpersonal Communication (oral & written)
  • Interact well with Diverse Cultures/ Groups

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Full Professional

Skype Id

dilay_tarik

Personal Information

  • Date of Birth: 03/17/1988
  • Gender: Male
  • Nationality: Moroccan

Swimming,Football,Travel.

I Love Swimming is a great full-body workout that helps improve cardiovascular fitness, strength, and flexibility. It's a low-impact exercise that is suitable for people of all ages and fitness levels. Whether you're swimming for leisure or for competition, it's a fun way to stay active and healthy.

the Football for me also known as soccer in some countries, is the world's most popular sport. It involves two teams of 11 players each, trying to score goals by kicking a ball into the opposing team's goal. Football requires teamwork, skill, strategy, and physical fitness. It's a beloved sport that brings people together and is enjoyed by millions around the globe.

Traveling is a wonderful way to explore new cultures, see beautiful places, and create unforgettable memories. Whether you're traveling solo, with family, or friends, it opens up opportunities for learning and personal growth. From relaxing beach vacations to adventurous backpacking trips, travel allows you to step out of your comfort zone and experience the world in a different light. It broadens your horizons and provides a break from routine life.

Timeline

Shift Manager

Wendy’s Company
10.2017 - 08.2023

Food & Beverage Supervisor

KATARA Hospitality – Hotel Sealine Beach Resort
03.2016 - 06.2017

Food & Beverage Captain

KATARA Hospitality – Hotel Saraya Cornish
03.2016 - 06.2017

Food & Beverage Waiter

Arabic Traditional Restaurant –Hotel Tour Hassan Palace
05.2015 - 03.2016

Food & Beverage Captain

Waldorf Astoria – Hilton hotels
08.2013 - 04.2015

Restaurant Waiter

Hotel Tour Hassan Palace
03.2012 - 08.2013

Captain in Catering professional As (casual)

Nancy hotel
05.2006 - 12.2011

Diploma Degree of Technician Service Restaurant from High Management of Tourism in Morocco -

High School -

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home optionTeam Building / Company Retreats

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GHANMI TARIK