Ghaith Mkhiber
Vancouver,British Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Air Canada
Vancouver, BC
11.2023 - Current
- conducted customer check-in, and prepared and issued boarding passes
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Assisted pre-boarding and boarding customers and provided information on flight schedules and routes.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Assisted customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims.
LINE COOK
Cactus Club Cafe
02.2023 - 04.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
BARTENDER
The Dark Table Restaurant
04.2022 - 02.2023
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines, and mixers
- Utilized problem-solving skills to resolve customer complaints in a courteous manner
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
BAKER
The Boulevard Coffee Roasting Company
06.2022 - 01.2023
- Planned production schedules to accommodate customer orders in an efficient manner
- Maintained communication between shift workers regarding daily tasks and goals
- Followed established procedures for product rotation to maintain freshness and reduce spoilage
- Managed inventory of ingredients to ensure availability for production needs.
RESIDENT ADVISOR
University Of British Columbia
08.2021 - 03.2022
- Demonstrated strong interpersonal communication skills when interacting with diverse populations of students from different backgrounds
- Provided guidance and support to students facing difficult situations, such as roommate conflicts and homesickness
- Performed administrative tasks such as maintaining records of student conduct violations and documenting incidents
- Enforced rules and regulations while providing an understanding approach when dealing with disciplinary issues.
SUPERVISOR
Jamjar Canteen
Vancouver, BC
05.2020 - 09.2020
- Ensured that safety protocols were followed at all times by all staff members
- Monitored workflow processes to ensure accuracy and timeliness of deliverables
- Initiated creative solutions to resolve customer complaints and issues
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Education
BACHELOR OF ARTS IN POLITICAL SCIENCE, PHILOSOPHY -
University Of British Columbia
Vancouver, BC05.2023
Skills
- Time Management
- Active Listening
- Report Writing
- Information Confidentiality
- Excellent Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Documentation
- Sales Expertise
- Teamwork and Collaboration
Languages
Arabic
English
Timeline
Customer Experience Specialist
Air Canada
11.2023 - Current
LINE COOK
Cactus Club Cafe
02.2023 - 04.2024
BAKER
The Boulevard Coffee Roasting Company
06.2022 - 01.2023
BARTENDER
The Dark Table Restaurant
04.2022 - 02.2023
RESIDENT ADVISOR
University Of British Columbia
08.2021 - 03.2022
SUPERVISOR
Jamjar Canteen
05.2020 - 09.2020
BACHELOR OF ARTS IN POLITICAL SCIENCE, PHILOSOPHY -
University Of British Columbia