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Associate Principal Engineer

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Supported operational efficiency through 15 years of experience in office management, restaurant and bar management, and fundraising event coordination. Provided exceptional customer service and administrative support to improve organizational performance. Seeking a position in a fast casual restaurant environment. Open to relocation to Lillian, AL; Pensacola, FL; or Foley, AL. Authorized to work in the US for any employer.
Assisted in planning and coordinating fundraising events to support organizational goals. Collaborated with team members to communicate effectively and adapt to changing needs. Supported donor relations and managed event logistics to create memorable fundraising experiences.

Focused on enhancing customer service operations through detail-oriented approach and commitment to organizational efficiency and professionalism.

Experienced and dedicated Customer Service Representative with a proven track record of providing exceptional service and building strong customer relationships. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communication and problem-solving abilities. Authorized to work in the US for any employer

Achieved successful service access for individuals and families, significantly improving their quality of life. Guided clients through complex behavioral health, social, and financial challenges as a life skills clinician. Established strong trust with high-need clients, resulting in enhanced treatment engagement and advancement in emotional regulation and independent living aspirations.
Achieved seamless coordination of care across diverse systems, including Medicaid services, vocational rehabilitation, community mental health resources, housing supports, and educational services. Identified client needs and assessed eligibility for state and federally funded programs, resulting in timely access to essential services. Reduced service gaps and improved long-term outcomes for adults and families.
Achieved strong documentation compliance and communication standards while managing high caseloads in fast-paced settings. Balanced direct client support with precise case notes and facilitated collaboration among providers, families, and state agencies to optimize service delivery.
Achieved successful communication with individuals from diverse backgrounds. Delivered advocacy for clients and support for families during transitions. Drove collaboration within multidisciplinary teams to enhance solutions and build robust working relationships.
Achieved enhanced operational efficiency through effective process improvements. Contributed to the well-being of vulnerable populations by implementing supportive measures. Drove organizational success by ensuring alignment with client needs and compliance mandates.

YOUSSEF GHAFEL

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Business Development Manager

Project manager, Country Manager

Business Line Manager

Regional Business line manager

Product and Sales Manager

Mining engineer

Education

IFL -

MBA - business management

Mining Engineer -