Ghada Qaiser
Hamilton,Canada
Summary
- 3+ years' experience providing exceptional end-client customer support in the technical and retail industries, demonstrating strong analytical and problem-solving skills, with a professional and mature demeanor.
- Strives to learn beyond the workplace, with an outstanding ability to prioritize given self-allocated tasks, and is quick to develop and implement newly grasped skills into practice, presenting innovative ideas.
- Efficient in working both as a team and individually, demonstrated strong leadership skills, along with consistently presenting a high work velocity in meeting program targets and supporting team members.
- Excellent ability in managing websites, while remaining proficient in debugging, troubleshooting, repairing, making changes to existing designs, formulating unique and innovative designs, and creating proposals.
- Exceptional at providing timely resolution to various technology and application issues.
- Adept skills in written, verbal, and other forms of communication gained through an extraordinary number of interactions between peers and mentors, with a fluency in English, Urdu, and Japanese.
Overview
7
7
years of professional experience
Work History
Technology Support Specialist
PointClickCare
Mississauga, Ontario
06.2022 - Current
- Demonstrated exceptional ability to efficiently set up accounts and prepare application access for hired employees, averaging 30 individuals per month. This resulted in a seamless and efficient onboarding experience
- Proactively initiated the timely disablement of access for terminated or resigned employees, averaging 20 individuals per month. This ensured a secure offboarding experience and safeguarded company data
- Organized and meticulously tracked equipment and asset changes among employees, creating accurate records. This streamlined asset management processes and significantly reduced time spent searching for specific assets
- Demonstrated exceptional problem-solving skills by effectively completing a variety of cases and resolving technical issues faced by employees in their day-to-day business (130-150 cases/month on average). This significantly enhanced efficiency and timeliness throughout the company
- Maintained accurate records, accounts, and mailboxes on Active Directory/Azure AD, ensuring proper and timely communication and access for all employees
- Monitored and investigated Phish Alerts/Spam Alerts reported by employees, taking necessary action on Mimecast for enhanced security. Collaborated with the Security team to whitelist or block emails/domains, thereby safeguarding company and employee data
- Successfully deployed laptops/MacBooks to employees, ensuring the correct installation of essential programs such as CrowdStrike and BitLocker Encryption. This played a crucial role in maintaining the safety and security of company and employee data
Website Administrator
Body Brave
Hamilton, Ontario
06.2021 - 11.2021
- Demonstrated ability to resolve any web related issues that surfaced on the website resulting in higher productivity and an efficient workflow to make time for other required priorities within the department
- Organized relevant data effectively and accurately and reported findings to the supervisor, resulting in a reduction of time when searching for specific information strengthening the details found in reports
- Created and designed new web pages with accurate information and appealing designs, making it more user-friendly and easier to operate resulting in high traffic views with less phone calls and emails
Customer Service Representative
Toys R Us
Vaughan, Ontario
10.2018 - 02.2019
- Demonstrated ability to successfully build strong customer relationships by remaining attentive and considerate while assisting customer inquiries, leading to a high retainment of customers
- Organized data while ensuring that data was accurate when reporting to the manager, resulting in an increased effectiveness and efficiency of work done by the company in meeting monthly targets
- Adjusted prices when applicable according to the company's policy accurately helping retain customers and increase foot traffic in the branch while assisting with a variety of inquiries regarding store products
Education
Junior QA and Security Analyst Program -
NPower Canada
Toronto05.2022
CompTIA Security + ce -
CompTIA
05.2022
Cisco Introduction to Cyber Security Certification -
03.2022
B.Sc. - Computer Science + Science and Technology Studies
York University
TorontoSkills
- Kali Linux
- Windows
- Android
- MacOS
- Microsoft Office 365
- WordPress
- Active Directory
- Azure AD
- VPN
- Mobile Device Management
- Jamf/Intune
- Pentester Lab
- Cloud PC
- Remote Desktop
- MATLAB
- SQL
- Mimecast
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Japanese
Professional
Timeline
Technology Support Specialist
PointClickCare
06.2022 - Current
Website Administrator
Body Brave
06.2021 - 11.2021
Customer Service Representative
Toys R Us
10.2018 - 02.2019
Junior QA and Security Analyst Program -
NPower Canada
CompTIA Security + ce -
CompTIA
Cisco Introduction to Cyber Security Certification -
B.Sc. - Computer Science + Science and Technology Studies
York University
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