Olha Krasiukova (Business Analyst)
Saint John,NB
Summary
Business analyst in the IT sector with retail and banking area experience. Goal-oriented and diligent, team member. Elicits requirements with a deep understanding of business needs, collaborates with stakeholders, works with development, operation and support teams to implement and support IT solutions for businesses (ecommerce, integrations and ERP-related solutions). Knowledgeable in waterfall and agile projects. Has a beneficial background as a Project Manager and Scrum Master. Strong analytical, managerial, and technical skills. Worked in business and IT sides so understands the peculiarities to handle for achieving a result.
Overview
10
10
years of professional experience
Work History
Business Analyst
J.D. Irving Limited
06.2023 - Current
- Elicitation, gathering, and documentation of functional and non-functional requirements for new solutions, enhancement and fixes (Kent.ca and Kentpro.ca websites, mobile applications (iOS, Android))
- Decomposition of development tasks, help a Product owner with task prioritization for KENT e-commerce
- Design Mock-ups, develop acceptance criteria, and analyze process diagrams (AS-IS, TO BE)
- Defining QA test plans and test scenarios, testing coordination for KENT e-commerce projects' launching
- Functional design review, deliverables control (2 projects)
- Overview integration between ERP and website systems
- Coordinating projects and support actions for an internal team and between vendors
- Optimize internal processes for solution deliveries.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst
Gamma Consulting LLC (vendor for COMFY Trade LLC)
10.2020 - 05.2022
- Elaborating, documenting high-level and detailed requirements and leading the internal development team and coordinating developers from other teams, was working closely with the Product owner
- User acceptance testing
- Designing the solution for Mobile applications (including front-end, back-end, integrations, alerts, and monitoring)
- Facilitating task decomposition, requirements description, and business processes for Mobile app and for a website
- Analyzing best practices features on the market to enhance the mobile application
- Onboarding new team members
- Along with the Business analyst role she was helping as a Scrum master to organize the dev Team, a product owner and stakeholders.
Project Manager
Bank JSC CB 'PrivatBank'
07.2016 - 09.2020
- Market analysis
- Analysis of the client base of potential and VIP clients
- Proposed hypotheses regarding strategies for attracting customers to VIP service depending on their segments
- Marketing strategies
- Developed marketing content
- KPIs (marketing and financial metrics)
- Analyzed feedback for sales processes improvement
- Built project maps
- Launching projects aimed at attracting and retaining customers, increasing payments and projects for 500 bankers
- Preparation of specifications for IT developers, requesting tasks for SQL analysts, and dashboard ordering
- Launching communication campaigns for clients and employees
- Run interactions between departments (head-office, branches, call centre, service desk)
- Ordering scoring models for the purpose of new customer attraction and churn reduction projects.
Banking Trainer
Bank JSC CB 'PrivatBank'
01.2014 - 01.2016
- Training of call center employees in banking products, customer service and related technologies
Education
Certified Scrum Product Owner -
Scrum Alliance Certificate
USA2022
Certified Scrum Master -
Scrum Alliance Certificate
Ukraine2021
Quality Assurance -
Hillel, IT School Certificate
Ukraine2021
Project Management -
Hillel, IT School Certificate
Ukraine2020
ICAgile Certified Professional -
ICP Certificate
Ukraine2020
Business Analysis -
Hillel IT School Certificate
Ukraine2019
Master's Degree in Project and Program Management -
National Academy of Public Administration Under The President of Ukraine
Ukraine01.2017
Bachelor's Degree in Heat Power Engineering -
Dnipropetrovsk National University
Ukraine06.2014
Skills
- Deep knowledge in retail (e-commerce sales, delivery processes), and in banking areas (credit cards, premium service, credit collection), customer service
- Elicitation and collaboration for functional, and non-functional requirements (Specifications, User stories, use cases, acceptance criteria, data mappings, entity relationship diagrams (ERD), and test cases) In Jira, AzureDevOps, Miro, MS Visio, etc
- Strategy planning, building KPIs Analytical skills in QB report (QlikView analog) and MS SQL
- Consultant in Microsoft Dynamics, Magento, CRM, integration systems for sales-related processes
- Process automation, configure chat-bots, low-coding skills
- Multiple teams coordination (requirements, implementation, testing, support)
- Support processes setup, strong troubleshooting skills Lead functional and UAT testing
- ERP, Web and mobile software development lifecycle (SDLC)
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Business Analyst
J.D. Irving Limited
06.2023 - Current
Business Analyst
Gamma Consulting LLC (vendor for COMFY Trade LLC)
10.2020 - 05.2022
Project Manager
Bank JSC CB 'PrivatBank'
07.2016 - 09.2020
Banking Trainer
Bank JSC CB 'PrivatBank'
01.2014 - 01.2016
Certified Scrum Product Owner -
Scrum Alliance Certificate
Certified Scrum Master -
Scrum Alliance Certificate
Quality Assurance -
Hillel, IT School Certificate
Project Management -
Hillel, IT School Certificate
ICAgile Certified Professional -
ICP Certificate
Business Analysis -
Hillel IT School Certificate
Master's Degree in Project and Program Management -
National Academy of Public Administration Under The President of Ukraine
Bachelor's Degree in Heat Power Engineering -
Dnipropetrovsk National University
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