Gerardo Garcia
Calgary
Summary
Knowledgeable within Identity and access management (IAM) with solid background in IT analysis and system optimization. Successfully improved system efficiencies and supported large-scale IT projects in previous roles. Demonstrated expertise in problem-solving and technical troubleshooting.
Overview
13
13
years of professional experience
Work History
IT Analyst
Alberta Health Services
09.2014 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Provide technical support to end-users. Working together with various teams within the company to resolve issues that minimize downtime and improve productivity.
- Analyze and document system requirements for various software applications
- Applying software updates and patches while regularly backing up data
Calgary Police Victims Assistance Unit
Calgary Police (CPS)
03.2020 - 09.2020
- Main role to reduce the impact victims may experience from a crime or tragedy
- provide phone contact with victims of personal crime or tragedy offering emotional support, and referrals to community agencies for counseling, bereavement, and other appropriate support agencies.
- Provided court updates, court preparation, court orientation and court accompaniment for victims.
- provided on-scene response to incidents and offered immediate crisis intervention, emotional support, and practical assistance to victims of crime and tragedy.
Customer Representative
West Point Stones, Granite & Marble
01.2012 - 10.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Education
Bachelor’s Degree - Criminal Justice, Cognitive Psychology
Mount Royal University
Calgary, ABHigh School - undefined
Bishop O’Byrne Senior High School
Calgary, AB01.2013
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
Timeline
Calgary Police Victims Assistance Unit
Calgary Police (CPS)
03.2020 - 09.2020
IT Analyst
Alberta Health Services
09.2014 - Current
Customer Representative
West Point Stones, Granite & Marble
01.2012 - 10.2012
High School - undefined
Bishop O’Byrne Senior High School
Bachelor’s Degree - Criminal Justice, Cognitive Psychology
Mount Royal University
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