Oluwakemi Olowu
Kitchener,ON
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Executive
Multipro Consumers Products
02.2021 - 08.2023
- Boosted overall team performance by implementing efficient project management strategies and conducting regular progress reviews.
- Developed strong client relationships through effective communication, resulting in increased client satisfaction and retention.
- Exceeded sales targets consistently by employing persuasive sales techniques and comprehensive product knowledge.
- Managed a diverse team of professionals, fostering a collaborative work environment that promoted professional growth and development.
- Attended and participated in trade shows, conventions and seminars to market business and gain industry contacts.
Customer Service Representative
MTN NG
06.2018 - 11.2019
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Polaris Bank
02.2015 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Mass Communication
Crescent University
Ogun State10.2019
Skills
- Customer Engagement
- Partnership Development
- Account Management
- Event Planning
- Time Management
- Client Relationship Management
- Customer Service
- Creative Thinking
- Team Leadership
Accomplishments
BEST CUSTOMER CARE REPRESENTATIVE OF THE YEAR 2018 MTN NG LAGOS ISLAND BRANCH NG
Languages
English
Full Professional
Certification
NATIONAL YOUTH SERVICES (NYSC)
Timeline
Field Executive
Multipro Consumers Products
02.2021 - 08.2023
Customer Service Representative
MTN NG
06.2018 - 11.2019
Customer Service Representative
Polaris Bank
02.2015 - 06.2017
Bachelor of Arts - Mass Communication
Crescent University
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