Gillian Velasquez
Sacramento,CA
Summary
Dynamic and results-driven professional with a proven track record in leading teams and optimizing operations to drive efficiency. Expertise in managing shift schedules and resolving conflicts ensures seamless daily operations while maintaining high performance standards. Recognized for exceptional problem-solving abilities and fostering effective team communication, contributing to a collaborative work environment. Committed to leveraging operational oversight and team leadership skills to enhance workflow efficiency and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead/Manager
Noah's Bagels
10.2021 - Current
- Keep the store clean, organized and up to health safety standards.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Customer Service
Mainland- Skate n’ Surf
07.2023 - 09.2023
- Assisted customers by providing exceptional customer service and processing transactions.
- Managed customer service operations, including receiving orders and resolving complaints.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Boosted sales through effective product recommendations tailored to individual customer needs.
Customer Service
Party City
05.2021 - 09.2021
- Developed strong vendor relationships for sourcing high-quality materials at competitive prices.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Criminal Justice - Forensic Science
Colorado State University Global
Denver, CO09.2025
High School Diploma -
Visions In Education
Carmichael, CA06.2023
Skills
- Communication
- Team Leadership
- Workplace safety
- Policy enforcement
- Customer Service
- Multitasking
- Social Marketing
- Cash Handling
- Adaptability, Fast-Paced
- Trustworthiness
- Responsibility
- Attention to Detail
- Employee training
Certification
- ServSafe Certification - 2025 - 2030
Timeline
Customer Service
Mainland- Skate n’ Surf
07.2023 - 09.2023
Shift Lead/Manager
Noah's Bagels
10.2021 - Current
Customer Service
Party City
05.2021 - 09.2021
Criminal Justice - Forensic Science
Colorado State University Global
High School Diploma -
Visions In Education