ADEDAMOLA ADELEYE
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ETEL TELECOMMUNICATIONS NIG.LTD
01.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Office Manager
BOLAKIN EDUCATIONAL CONSULT
01.2019 - 11.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Science - Computer Programming
NIAGARA COLLEGE TORONTO
Toronto, ON08.2025
Bachelor of Science - Microbiology
UNIVERSITY OF APPLIED SCIENCE & MANAGEMENT
PORTO NOVO , BENIN09.2018
Skills
- Microsoft Excel
- Problem-Solving Abilities
- Microsoft PowerPoint
- Money Handling Abilities
- Time Management
- Call Management
- Product Knowledge
- Clerical Support
Timeline
Customer Service Representative
ETEL TELECOMMUNICATIONS NIG.LTD
01.2021 - 11.2023
Office Manager
BOLAKIN EDUCATIONAL CONSULT
01.2019 - 11.2020
Associate of Science - Computer Programming
NIAGARA COLLEGE TORONTO
Bachelor of Science - Microbiology
UNIVERSITY OF APPLIED SCIENCE & MANAGEMENT
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