GEZIM VELIU
Edmonton,Canada
Summary
Experienced business professional, with a strong sales and relationship centered background. A focus on excellence and motivation for growth and innovation. Action oriented and revenue driven individual with a high standard for workmanship and client service.
solutions, enhancing both client retention and business outcomes.
Overview
22
22
years of professional experience
Work History
Area Manager of Operations
Y Drive App Inc.
11.2021 - Current
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Co-Owner
Turbo Delivery Inc.
01.2004 - 01.2022
- Direction and dispatch of multiple crews; HR actions including schedules, performance evaluations, hiring and dismissals
- Resolution of client and employee issues, answered inquiries, maintained financial reconciliations
- Participation in daily business activities, management of fleet needs, including maintenance scheduling, decal ordering and merchandise
Owner
Executive Driving Service
09.2016 - 09.2020
- Created company from inception to implementation, growing fleet and business to be premier service in the area with 100K+ in annual revenue
- Developing diverse revenue streams and strong partnerships with venues, businesses, and vendors
- Creating promotions and collaborations with like aligned businesses
- Creating growth with prospecting, self-lead generation, cold calling, and face to face sales
Store Manager
ICI Devoe
01.2008 - 11.2011
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Sales
The Brick
04.2003 - 11.2004
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
- Improved sales results through close collaboration with the sales department on product promotions.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
Education
High School Diploma -
Composite High School
Grande Prairie, AB05-2001
Skills
- Strategic planning
- Team leadership
- Team collaboration
- Customer service management
- Relationship building
- Customer relations
- Staff supervision
- Sales support
- Transportation management
- Key performance indicators
- Customer and vendor relations
- Operational efficiency
Bio
Experienced business professional, with a strong sales and relationship centered background. A focus on excellence and motivation for growth and innovation. Action oriented and revenue driven individual with a high standard for workmanship and client service.
Awards
Corporate Volunteer of the Year Award, 12/01/19
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Area Manager of Operations
Y Drive App Inc.
11.2021 - Current
Owner
Executive Driving Service
09.2016 - 09.2020
Store Manager
ICI Devoe
01.2008 - 11.2011
Co-Owner
Turbo Delivery Inc.
01.2004 - 01.2022
Sales
The Brick
04.2003 - 11.2004
High School Diploma -
Composite High School
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