Geven Tjitjai

2+ years’ Front Desk Clerk experience at international hotels providing customer service excellence, and attentive and courteous client care.

Exceptional initiative taker and enthusiasm Good organizational skills with the ability to multitask and work under high pressure.

Excellent interpersonal and communication skills, and comfortable in multicultural settings.

Excellent communication and interpersonal skills with the ability to maintain cooperative working relationships with staff and clients. Great work ethic: committed, hardworking, dependable, and punctual. Problem solving and decision-making skills, with the ability to handle and resolve situations, utilizing knowledge of polices, practices and procedures. Able to work independently and in a team environment. Strong time management and organizational skills and the ability to set priorities and work under tight deadlines with minimal supervision. Proficient in computer software including Microsoft Word, Excel, PowerPoint Ability to deal with confidential information

• Intake Coordinator, 03/01/20, 07/31/24, Shelter Movers, Toronto, Ontario, Conduct initial intake assessments with clients, collecting necessary information to understand their needs and the specifics of their situation. Ensure that all intake documentation is completed and filed securely., Liaise between clients, moving teams, and shelters to schedule and coordinate move logistics. Ensure all parties are informed of move dates, times, and any special requirements., Provide support and guidance to clients throughout the moving process, ensuring they feel comfortable and informed about each step., Work closely with shelter staff to ensure smooth transitions for clients, facilitating the coordination of resources., Maintain accurate records of client interactions and moves. Generate regular reports for team reviews and operational improvements., Address any issues or challenges that arise during the intake or move process, offering solutions in real-time.
• Intake Coordinator, 03/01/23, 07/31/24, Shelter Movers, Edmonton, Alberta, Conduct initial intake assessments with clients, collecting necessary information to understand their needs and the specifics of their situation. Ensure that all intake documentation is completed and filed securely., Liaise between clients, moving teams, and shelters to schedule and coordinate move logistics. Ensure all parties are informed of move dates, times, and any special requirements., Provide support and guidance to clients throughout the moving process, ensuring they feel comfortable and informed about each step., Work closely with shelter staff to ensure smooth transitions for clients, facilitating the coordination of resources., Maintain accurate records of client interactions and moves. Generate regular reports for team reviews and operational improvements., Address any issues or challenges that arise during the intake or move process, offering solutions in real-time.