Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geulah Elmalem ( Levy)

Montreal,QC

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

36
36
years of professional experience

Work History

Customer Service Manager

Various Position
08.2023 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Associate Process Manager

Lingerie Hago Inc.
01.1988 - 05.2023
  • Improved efficiency and effectiveness of purchase order performance and management of processes across departments.
  • Evaluated quality control through corporate business processes .
  • Promoted change through positive promotion, effective communication skills and interactive approach.
  • Conducted focus groups, inventory and quality control
  • Performed data entry operations to update database and account satisfaction.

Education

Certificate - Teaching

Israel Teaching Degree
Israel
1980

Skills

  • Quality management
  • Purchase order monitoring
  • Efficient data entry
  • Call Monitoring, Excellent team player

Languages

English
Professional Working
French
Professional Working

Timeline

Customer Service Manager

Various Position
08.2023 - 09.2023

Associate Process Manager

Lingerie Hago Inc.
01.1988 - 05.2023

Certificate - Teaching

Israel Teaching Degree

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Geulah Elmalem ( Levy)