Geulah Elmalem ( Levy)
Montreal,QC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
36
36
years of professional experience
Work History
Customer Service Manager
Various Position
Montreal, QC
08.2023 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Associate Process Manager
Lingerie Hago Inc.
Montreal
01.1988 - 05.2023
- Improved efficiency and effectiveness of purchase order performance and management of processes across departments.
- Evaluated quality control through corporate business processes .
- Promoted change through positive promotion, effective communication skills and interactive approach.
- Conducted focus groups, inventory and quality control
- Performed data entry operations to update database and account satisfaction.
Education
Certificate - Teaching
Israel Teaching Degree
Israel1980
Skills
- Quality management
- Purchase order monitoring
- Efficient data entry
- Call Monitoring, Excellent team player
Languages
English
Professional Working
French
Professional Working
Timeline
Customer Service Manager
Various Position
08.2023 - 09.2023
Associate Process Manager
Lingerie Hago Inc.
01.1988 - 05.2023
Certificate - Teaching
Israel Teaching Degree