Summary
Overview
Work History
Education
Skills
Languages
VOLUNTEERING EXPERIENCE
Timeline
Generic

GETRUDE BIRUNGI

Toronto,ON

Summary

Waitress i motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. THANK YOU

Overview

8
8
years of professional experience

Work History

Waitress

ROSANA RESTAURANT
01.2019 - 05.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Housekeeping Attendant

ROSANA RESTARUANT
03.2017 - 01.2019
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Hang, cleaned and rehung draperies to maintain freshness.

NIGHT STOCKER /Merchandiser

Mega Standard Supermarket
04.2015 - 03.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Completed regular cycle counts and inventory audits.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

High School Diploma -

MAKERERE UNIVERSITY
KAMPALA UGANDA
02.2015

Skills

  • Accurate Money Handling
  • Stocking and Replenishing
  • Sales Expertise
  • Cash Handling
  • Supply Restocking
  • Food Preparation and Safety
  • Food Production
  • Menu Presentation
  • Workflow Coordination
  • Hospitality Service Expertise
  • Warm and Friendly
  • Bathroom Servicing
  • Ability to Lift 30 Pounds
  • Greeting and Escorting Guests

Languages

English
Professional Working

VOLUNTEERING EXPERIENCE

FOOD BANK  as kitchen assistant  AT 519 CHURCH ST

     supplying food to clients

     customer service 

      cleaning working area 

      organsing food pantry area

     assisting in registering new clients 

Timeline

Waitress

ROSANA RESTAURANT
01.2019 - 05.2023

Housekeeping Attendant

ROSANA RESTARUANT
03.2017 - 01.2019

NIGHT STOCKER /Merchandiser

Mega Standard Supermarket
04.2015 - 03.2017

High School Diploma -

MAKERERE UNIVERSITY

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GETRUDE BIRUNGI