Results-driven, passionate leader with proven accomplishments in cross-functional program management, with 10+ yrs experience across Saas, CPG, and consumer electronics, in-house and agency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Brand Operations Manager
Homebase
10.2022 - Current
Responsible for company's very first rebrand, including development of new category-breakthrough brand strategy, brand guidelines, compliance and new brand rollout.
Manager of all creative operations, including resources, organizational structures, agency partners and fiscal planning.
Champion of process improvements within organization, identifying areas for optimization and implementing changes accordingly.
Program Manager
Canadian Tire
05.2021 - 09.2022
Brought on to manage and stewart new cross-functional program to develop Brand Design Systems.
Enhanced workstream visibility with development of project plans and regular status updates, leading to increased stakeholder engagement and buy-in.
Owned all design operations, creative resources and responsible for execution of all creative deliverables on time and on under budget.
Sr Manager, Creative Operations
ecobee
06.2017 - 04.2021
Built creative operations department from scratch, reported on quarterly OKRs with the highest excellence, and managed all workstreams.
Achieved operational excellence and implemented best practices to manage 7 direct reports and foster collaborative work environment.
Program Manager
LG Electronics Canada
11.2014 - 01.2016
Managed in-house creative agency and led development of all programs for LG Appliances, Mobile, and Electronics.
Improved program efficiency by streamlining processes and implementing time-saving solutions that were adapted by all external partners.
Through RFP brought in vendors to elevate retail marketing presence.
Account Executive Account Supervisor
BBDO
07.2010 - 11.2014
Managed all projects for PepsiCo, Bayer and Cara.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication and campaign delivery on time and on budget.
Account Executive
Cundari
06.2009 - 07.2010
Provided exceptional project management for Kao, Canadian Breast Cancer Foundation, CMA and Slava Vodka accounts.
Account Coordinator
DDB Canada
06.2008 - 05.2009
Provided exceptional account management to Scotiabank International, Aeroplan, Clorox brands, Canadian Blood Services and FedEx accounts with regular status meetings, development of project timelines, and delivery of creative assets.
Hired as full-time coordinator after internship.
Skills
Cross-Functional Operations Leader
Organizational & Structural Changemaker
Program Management Expert
Multiple Workstreams Owner
Post-Mortem Conductor & Reporter
Creative Resource Manager
Engaging Presenter
Focused Communicator
Enthusiastic Cat Herder
Accomplishments
2019 Brand of the Year, Strategy, ecobee
2019 Gold Communicator Award, ecobee Black Friday/Cyber Monday campaign; 40% lift in sales y/o/y
2019 AVA Digital Marketing Platinum Award, ecobee Black Friday Campaign