Geshika Sneha Pultee

• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted 100-200 customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.

• Ensure smooth day-to-day operations by managing event schedules, coordinating daily team meetings, and assisting senior management with assigned duties.
• Maintain a deep understanding of our products and services to consistently deliver top-quality service to our customer base.
• Respond promptly to over 65 customer inquiries daily, resolve issues, effectively address questions, recommend suitable products or services, and clearly communicate product features, benefits, and pricing.
• Play a vital role in the organization's growth and revenue by overseeing the full spectrum of sales activities from initiation to close.
• Regularly update senior management on team progress, challenges, and opportunities for improvement.

Accurately processing transactions including cash, debit, credit and gift cards

Contributing to the cleanliness, safety, and overall success.

Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experience.

Closing customer orders by carefully processing payment and accurately counting change required

Provide over 250 customers daily with excellent customer service by assisting customers with locating

products and offering product knowledge

Receive shipments and stock, unload stock

Ensure that the products are merchandised to company standards

Process retail sales transactions and maintain the cash area

• Analyzed and verified employee expense reports for accuracy
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
• Maintained accurate and complete documentation to facilitate accounting and filing functions
• Received, reviewed and verified the validity and completeness of appropriation, accounting and financial data
• Provide day-to-day matters required to be completed are performed in a timely manner
• Gained knowledge of accounting principles and standards to evaluate financial data and transactions
• Communicate with suppliers to reconcile invoice payments