Geshika Sneha Pultee

Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Mentored new team members on POS system operation, customer service strategies, and sales goals.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Performed daily and terminal cleaning of patient care rooms, operating areas, and isolation zones.

Disinfected high-touch surfaces, patient beds, medical carts, and equipment using hospital-grade cleaning agents.

Followed strict infection prevention and control (IPAC) protocols, including PPE use and chemical safety.

Conducted waste disposal, including biohazardous material handling, according to regulatory standards.

Reported maintenance issues and safety hazards to supervisors for prompt resolution.

Replenished room supplies such as linens, gloves, and hand sanitizer stations.

Supported hospital staff during outbreak situations by executing emergency deep cleaning protocols.

Documented cleaning activities and complied with health and safety standards.

Disinfect high-touch surfaces, patient beds, medical carts, and equipment using hospital-grade cleaning agents.

Ensure smooth day-to-day operations by managing event schedules, coordinating daily team meetings, and assisting senior management with assigned duties.

Maintain a deep understanding of our products and services to deliver top-quality service to our customer base consistently.

Respond promptly to over 65 customer inquiries daily, resolve issues, effectively address questions, recommend suitable products or services, and communicate product information, features, benefits, and pricing.

Maintain a deep understanding of our products and services to consistently deliver top-quality service to our customer base.onsistently

Performed routine and deep cleaning of patient rooms, operating theatres, and common areas.

Disinfected medical equipment and ensured strict compliance with hospital sanitation protocols.

Used approved chemicals and tools to eliminate contaminants and reduce infection risks.

Maintained patient privacy and dignity while cleaning occupied rooms.

Reported hazards or equipment malfunctions to supervisors immediately.

Contributed to the control of hospital-acquired infections through disciplined cleaning methods.