Gervanna Dinolfo

• Provide a positive and welcoming experience when collaborating with adults and children.
• Assist the coordinator with general office and clerical work.
• Provide exceptional customer service.
• Assist educators with looking after children of different age groups, helped feed and entertained them, all while ensuring safety and the well being of each child.
• Provide assistance to students with coursework, projects, and assignments.
• Collect data on student performance and behavior.

Operations agent working in Montreal discharges and Payout statements, Personal lending and Canadian Banking client operations.

• Collaborated with other departments on special projects designed to improve overall performance outcomes.
• Maintained clear and open communication with team members and supervisors, supporting smooth daily operations.
• Maintained high quality standards while working effectively as a team in a fast-paced environment.
• Listened actively to directions and followed instructions to complete accurate work.

• Greeted visitors, assessed needs and directed to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Prepared, compiled and filed documents as well as reports presented to various parties.