Gervan Nantel

• Design, build and implement client projects
• Develop and implement business objectives while creating strategies for marketing and increasing sales.
• Oversee day-to-day operations of the company, while ensuring compliance with applicable laws and regulations related to business operations.
• Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
• Identify and qualifiy customer unique needs and negotiate | close projects with high success rate.
• Demonstrated leadership skills in managing projects from concept to completion.
• Offer top-tier after-service support to uphold excellence

Contribute to the store’s successes by providing clients with exceptional customer service while supporting and completing the assigned store duties.

- Cash handling and client support services

- Store stock receiving, replenishment and visual presentation

- Greeting and helping customers find and fuel their passions for creativity

- Opening day and closing day duties as required.

• Maximized performance of a department with over 50 personnel by monitoring, mentoring and directing daily activities.
• Evaluated, prioritized, and assigned resources for alignment on projects, deliverables, and milestones.
• Enhanced operational efficiency within the organization.
• Evaluated employee performance and conveyed constructive feedback to improve skills and knowledge while fostering a quality-focused culture change.

• Assisted in organizing and overseeing assignments to drive operational excellence.

Senior Manager, Application QA

• Directed large team exceeding 50 members both domestically and internationally
• Managed strategies for team development and training success
• Executed improvements to match established guidelines
• Facilitated cross-functional collaboration for successful project delivery within set parameters
• Fostered sustainable relationships among various departments
• Facilitated consistent communication flow between leadership and team

Senior Test Coordinator / Team Lead

• Led and managed small initiatives and assigned resources
• Created test strategies and plans as per corporate guidelines and requirements in order to identify and mitigate risks.
• documented results and variances for presentation at meetings with wider teams in order to resolve issues, discrepencies and variances.
• Communicated status to management and other teams to ensure transparency

Statler's | Bartender | Toronto (4+ years)

• Bussed and reset tables to keep bar and work areas clean.
• Cultivated warm relationships with regular customers.
• Learned and followed local alcohol laws to keep bar compliant with regulations.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Carried out complete closing duties to keep bar working efficiently and ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sunglass Hut International | Store manager | Montreal & Toronto (3 years)

• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.

Battery Plus | District/Store Manager | Ottawa, Montreal & Toronto (5 years)

• Collaborated with managers to identify and address employee relations issues.
• Developed and implemented onboarding and orientation programs for new employees.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Greeted customers and helped with product questions, selections, and purchases.
• Developed strong rapport with customers and created positive impression of business.

• Graduated with Distinction
• 70-week program covering IT project management, development and design patterns, front-end and back-end tools, frameworks, programming languages, and both Android and Apple platform development