Gertrude Rioux
Eel River Crossing,NB
Summary
Dynamic retail professional with extensive experience at Wal Mart 3737, excelling in customer service and team leadership. Proven ability to enhance sales through effective merchandising and staff training. Skilled in conflict resolution and inventory management, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Asst Mgr
Wal Mart 3737
2002 - Current
- Assisted with daily operations and supported team members in achieving departmental goals.
- Collaborated on project planning to ensure alignment with strategic initiatives and deadlines.
- Provided administrative support, including scheduling meetings and organizing project documentation.
- Participated in training sessions to enhance knowledge of company policies and procedures.
Sales Associate
Importation Celine
2000 - 2002
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer checkouts.
- Collaborated with team members to maintain visual merchandising standards, driving sales through effective displays.
- Managed inventory levels by restocking shelves and organizing products efficiently, minimizing stock discrepancies.
- Provided training support to new staff on customer service protocols and store operations, fostering a collaborative environment.
- Resolved customer complaints effectively, promoting satisfaction and loyalty through exceptional service recovery strategies.
- Analyzed sales trends and customer feedback to suggest improvements in product offerings and promotions.
- Implemented efficient checkout procedures that improved transaction speed and reduced wait times for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sale Associate
Buck or Two
1999 - 2000
- Assisted customers in product selection to enhance shopping experience.
- Maintained clean and organized sales floor to optimize merchandising effectiveness.
- Processed transactions accurately using point-of-sale systems to ensure smooth customer checkout.
- Stocked shelves with merchandise, ensuring proper inventory levels and display standards.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Provided feedback on customer preferences to inform inventory decisions and product placements.
- Developed knowledge of product features to assist customers effectively during inquiries.
- Trained new associates on operational procedures, enhancing team efficiency and service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Provigo Warehouses
1989 - 1994
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment efforts.
- Operated point-of-sale system efficiently, processing transactions and managing cash flow.
- Collaborated with team members to achieve daily sales targets and improve store presentations.
- Trained new associates on operational procedures and customer service best practices.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Polyvalente Des Deux Rivieres
Matapedia 1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Operations management
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Cost control
- Schedule oversight
- Meeting facilitation
- Promotional planning
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Coaching and mentoring
- Employee supervision
- Product and service sales
- Inventory management
- Compliance
- Vendor relationship management
Languages
French
Native or Bilingual
Timeline
Asst Mgr
Wal Mart 3737
2002 - Current
Sales Associate
Importation Celine
2000 - 2002
Sale Associate
Buck or Two
1999 - 2000
Sales Associate
Provigo Warehouses
1989 - 1994
High School Diploma -
Polyvalente Des Deux Rivieres