Summary
Overview
Work History
Education
Skills
Websites
Certification
Summaryofdeliverables
Professional Highlights
Personal Information
Timeline
Generic

Gertrude Aweh

Ontario

Summary

[Job Title] bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Sunlife Insurance
07.2022 - 08.2023
  • Conducted sprint planning, daily stand-ups, and retrospectives to maintain team focus and productivity
  • Refined user stories and acceptance criteria, resulting in 20% faster development cycles
  • Coordinated with cross-functional teams to integrate CRM with existing systems, reducing redundancy by 25%
  • Monitored project progress using JIRA, maintaining a 90% adherence to sprint schedules
  • Key Achievement: Successfully increased team velocity by 15 points per sprint after 3 cycles.

Business Process Analyst

ICICI Bank
04.2021 - 06.2022
  • Led the development of automated financial reporting tools, reducing manual effort by 50%
  • Worked with IT to integrate automation solutions, resulting in a 30% improvement in report generation speed
  • Conducted training workshops for finance team, increasing proficiency with new tools by 35%
  • Ensured compliance with regulatory standards through rigorous testing and validation processes
  • Key Achievement: Improved report generation time by 30%, enhancing decision-making speed.

Human Resources Business Analyst

Adecco Canada
08.2019 - 02.2021
  • Led HRM transformation projects to SuccessFactors, conducting requirements gathering, end-to-end testing, and creating process maps with MS Visio
  • Mapped current HR processes and identified areas for improvement, reducing processing time by 20%
  • Facilitated end-to-end testing of SuccessFactors implementation, ensuring system reliability and performance
  • Developed user stories and managed iterative delivery using Scrum, achieving a 95% on-time project completion rate
  • Key Achievement: Streamlined HR processes, reducing overall departmental workload by 25%.

Business Analyst

Shaw Communications
04.2018 - 05.2019
  • Collaborated with customer support teams to identify pain points, reducing support ticket resolution time by 30%
  • Developed optimization strategies, enhancing workflow efficiency by 25%
  • Conducted training sessions for staff on new processes and tools, increasing adoption rates by 40%
  • Key Achievement: Reduced customer response time by 20% through process improvements.

Education

Master of Public Administration -

University of Lagos

Bachelor of Science in Political Science -

University of Lagos

Graduate Certification in Human Resource Management -

Sheridan College, Mississauga
01.2024

Skills

Requirements Gathering

Agile Methodology

User Acceptance Testing

Stakeholder Management

Certification

  • Project Management Professional (PMP) - PMI (PMI ID: 8531931)
  • PRINCE2 and Agile Certification - ALMOND CAREERS
  • SCRUM MASTER ACCREDITATION - Scrum Institute

Summaryofdeliverables

  • Business Cases
  • BRDs
  • Business Assessment Documents
  • Requirement Traceability Matrices
  • SWOT Analysis
  • FRDs
  • Business Process Models
  • Gap Analysis Reports
  • Use Case Diagrams
  • User Stories
  • Project Charters
  • Project Plans
  • WBS
  • Procurement Plans
  • Risk Management Plans
  • Stakeholder Analysis
  • RACI Matrices
  • Status Reports
  • Change Management Plans
  • Communication Plans
  • Epics
  • Tasks
  • Issues
  • Sprint Goals
  • Acceptance Criteria
  • User Story Mapping
  • Sprint Review Reports
  • Test Plans
  • Test Cases
  • Test Scripts
  • Test Strategy Documents
  • UAT Documents
  • Defect Logs
  • Test Summary Reports
  • Workflows
  • Wireframes
  • Change Requests
  • Meeting Minutes
  • Decision Logs
  • Progress Reports
  • Performance Reports
  • Project Closure Reports
  • Requests for Proposal (RFP)
  • Requests for Quotation (RFQ)
  • Requests for Information (RFI)
  • Requests for Expression of Interest (REOI)
  • Contracts and Purchase Orders
  • Statements of Work (SOW)

Professional Highlights

  • Certified Project Management Professional (PMP) with over 7 years of experience in business analysis and Agile methodologies across diverse sectors including Human Resources, Logistics, Health, Banking, Government, Technology and Telecommunications.
  • Expert in creating business cases, BRDs, FRDs, and managing requirement traceability matrices.
  • Skilled in performing user acceptance testing, data analysis, SWOT analysis, wireframing, and process mapping.
  • Extensive experience in Agile (Scrum and Kanban) and Waterfall frameworks, coupled with a strong understanding of DevOps practices and cloud-based solutions, ensuring efficient and scalable project delivery.
  • Technical Proficiency: Experienced with tools such as Microsoft Office Suite, Balsamiq, Azure DevOps, Jira, Trello, MS Visio, HRIS, BI Tools, SAP, Salesforce and MS Azure Az-900 fundamentals.
  • Regulatory Compliance Expertise: In-depth knowledge of banking and telecommunications regulatory compliance, including Anti-Money Laundering (AML), Privacy and Data Protection (PIPEDA), Consumer Protection Regulations, and Cybersecurity Requirements, ensuring adherence to local and international standards.
  • Adaptive and Forward-Thinking Mindset: Demonstrates the ability to quickly adapt to new domains, leveraging strong business acumen, political sensitivity, and cultural awareness.
  • Proven ability to build effective relationships and collaborate with teams, customers, and partners to achieve organizational objectives.
  • Project Planning and Implementation: Strong abilities in project planning, documentation, scheduling, and implementation, ensuring on-time delivery within scope and budget.
  • Proven track record in leading multi-disciplinary and virtual teams, enhancing organizational goals, and fostering a culture of continuous improvement.
  • Adept at engaging stakeholders, delivering compelling presentations, and leading effective training and development sessions.
  • Fluent in English and conversational in French, skilled in conveying complex information to diverse audiences using clear language, visual aids, and diagrams.
  • Ability to design and deliver impactful training programs that empower teams, elevate skills, and promote best practices across all levels, from entry-level to senior management.
  • Core Skills: Business Process Improvement, Requirement Gathering, Project Management, Stakeholder Engagement, Financial Analysis, Advanced Analytics Tools, Change Management, Software Development Support, and Regulatory Compliance in Banking and Telecommunications.

Personal Information

Title: Business Systems Analyst

Timeline

Senior Business Analyst

Sunlife Insurance
07.2022 - 08.2023

Business Process Analyst

ICICI Bank
04.2021 - 06.2022

Human Resources Business Analyst

Adecco Canada
08.2019 - 02.2021

Business Analyst

Shaw Communications
04.2018 - 05.2019

Master of Public Administration -

University of Lagos

Bachelor of Science in Political Science -

University of Lagos

Graduate Certification in Human Resource Management -

Sheridan College, Mississauga
Gertrude Aweh