GERRY GONZALEZ

• Directed inbound and outbound operations for a 300,000 sq. ft. fulfillment center, fostering a results-driven culture and driving growth, efficiency, and exceptional customer service.

• Demonstrated expertise across core business functions, including P&L management, budgeting, HR, safety, training, customer service, sanitation, and facility operations.

• Aligned financial performance with corporate goals, ensuring optimal resource allocation and operational excellence.

Key Achievements:

• Led a team comprising 1 Fulfillment Center (FC) Team Manager, 9 FC Supervisors, and 2 FC Trainers, cultivating collaboration and continuous improvement.

• Propelled four departments (Receiving, Bulk, Replenishment, Shipping) into the top 5 regional rankings among 21 fulfillment centers.

• Reduced warehouse variable labor cost per unit shipped by 1.8% through strategic process enhancements.

• Improved inventory cycle count accuracy from 85% to 97%, minimizing shipment errors and elevating customer satisfaction.

• Achieved 95% order accuracy, reducing inventory discrepancies and ensuring seamless operations.

Operational Leadership:

• Managed the annual distribution of over 1 million units and planned inventory across 400 SKUs in 12 locations.

• Forecasted volume variances and optimized staffing levels to maintain operational efficiency during peak and off-peak periods.

• Established performance standards, conducted regular staff evaluations, and ensured compliance with company policies.

Process Improvement & Compliance:

• Designed and implemented policies that enhanced responsiveness to operational demands and organizational growth.

• Enforced safety protocols, ensuring a compliant and hazard-free working environment.

• Identified and eliminated ineffective practices, driving continuous improvement and fostering a culture of innovation.

• Collaborated cross-functionally to resolve customer service issues efficiently while managing departmental budgets.

Strategic Impact:

• Spearheaded process optimizations that enhanced material flow, improved responsiveness, and supported long-term company growth.

• Oversaw key operational metrics to ensure alignment with corporate objectives, including labor efficiency and cost management.

• Enhanced manufacturing efficiency by developing and refining Standard Operating Procedures (SOPs), ensuring timely project completion and streamlined workflows.

• Fostered a collaborative and positive work environment by establishing clear team structures and promoting open communication.

• Oversaw all aspects of safety and security, including coordinating with the fire department, managing alarm systems, and ensuring compliance with local regulations (City of Lake Forest).

• Minimized infrastructure downtime by promptly troubleshooting and resolving internal server issues, ensuring seamless operations.

• Conducted routine inspections across key departments (machine shop, assembly line, powder coating/painting, plasma cutting, customer service, shipping, and purchasing), ensuring equipment safety and employee accountability.

Key Responsibilities:

• Collaborated with Human Resources on hiring, terminations, performance evaluations, and conference summaries to support effective workforce management.

• Directed marketing initiatives, including prioritizing projects and designing literature, in coordination with the Marketing team.

• Managed daily business operations, addressing issues promptly and ensuring facilities maintenance aligned with operational needs.

• Maintained comprehensive records for company vehicles, including scheduling maintenance, managing repairs, and ensuring up-to-date registrations.

• Ensured all departments were equipped with necessary tools and resources by coordinating repairs and equipment replacements efficiently.

Strategic Contributions:

• Supported uninterrupted operations by proactively addressing infrastructure and equipment challenges.

• Strengthened organizational accountability and safety through regular oversight and effective communication across departments.

Leadership and Operations Management:

• Directed the development and implementation of company-wide policies and procedures to optimize operational efficiency.

• Oversaw production quality control, establishing and enforcing standards and requirements.

• Managed daily operations of fabricators and welders, ensuring safety guidelines were followed and safety risks were mitigated.

• Inspected work completion based on approved drawings, providing guidance to workers and resolving inquiries.

• Equipped and maintained inventory for workstations, ensuring necessary tools and materials were available.

• Promoted a positive and collaborative work environment through exceptional communication and teamwork.

Logistics and Supply Chain Management:

• Controlled routing of inbound and outbound shipments nationwide, ensuring on-time pickups and deliveries.

• Tracked shipments and collaborated with carriers to address delivery timelines and special projects.

• Managed vendor qualification and evaluation processes, identifying and negotiating with potential vendors to meet material needs.

• Facilitated purchase orders and maintained consistent communication with vendors to ensure timely delivery of materials and services.

• Drove continuous cost improvements through strategic negotiations and operational cost-saving initiatives.

Continuous Improvement and Quality Assurance:

• Identified and implemented labor, waste, and cost-reduction strategies to align with company objectives.

• Determined in-house quality procedures, standards, and specifications, working closely with staff to implement and monitor these systems.

• Collaborated with sales and project teams to execute special projects, ensuring alignment with quality and delivery standards.

Sales and Customer Support:

• Part of a six-member sales team, providing customer service, project quotes, and order processing.

• Ensured timely follow-up on orders to meet promised due dates, maintaining a high level of customer satisfaction.

• Communicated with multiple vendors daily to negotiate competitive pricing for large-scale projects.

CAD Design and Project Management:

• Drafted and designed projects, including physical layouts, bills of materials, and fabrication drawings.

• Maintained project drawing files, documentation, and records while ensuring compliance with company and client CAD standards.

• Managed client drawing check-in and check-out processes, including email communication and addressing client feedback.

• Conducted periodic site visits to verify field conditions and incorporated findings into project designs.

• Independently translated field notes into CAD, ensuring project accuracy and efficiency.

Key Accomplishments:

• Implemented continuous improvement initiatives that significantly reduced labor, waste, and indirect costs.

• Enhanced vendor relationships, securing favorable terms and ensuring timely delivery of critical materials.

• Maintained high standards of quality and accuracy in both operational processes and project deliverables.