Gerritt Savoie
Toronto,ON
Summary
Real Estate Sales Agent with almost 20 years of experience achieving customer service excellence.
Highly proficient in building lasting relationships with guests and team members. Takes a unique approach to customer service by treating guests as if entertaining at home.
Offers top-notch leadership and multitasking abilities for driving results in fast-paced, face-to-face business environments with a positive attitude.
Willingness to take on added responsibilities to meet team goals and ready to leverage training and experience to take on new professional challenges.
Overview
23
23
years of professional experience
Work History
Real Estate Agent
Century 21 Atria Realty Inc.
Toronto, ON
10.2014 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Followed up with prospective buyers regarding incentives from builders and new developments in surrounding area.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Advised and informed prospective clients on current market activities and conditions.
Leader/Server/Bartender Shift Manager
JOEY Eaton Centre
Toronto, ON
05.2010 - 04.2015
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on all aspect of restaurant operations and assigned duties.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Moxie's Yorkdale
Toronto, ON
02.2008 - 10.2010
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Server
Earls Mayfield Common
Edmonton, AB
01.2007 - 01.2008
- Cultivated warm relationships with regular customers
- Increased sales significantly by upselling higher-end products to customers
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
Teller
ATB Financial Oliver Village
Edmonton, AB
04.2005 - 04.2007
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Counted, verified and handled bank deposits and armoured car transactions
- Established rapport with new clients to increase satisfaction and loyalty
Server
The Keg Skyview Power Centre
Edmonton, AB
04.2005 - 04.2007
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
- Provided friendly, courteous service to create memorable moments for guests
- Executed synchronized meal service simultaneously serving multiple guests
Server
The Fairmont Jasper Park Lodge
Jasper, AB
01.2003 - 04.2005
- Offered friendly and efficient service to customers, andhandled challenging situations with ease
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
No Degree - Marketing Management (Professional Real Estate Option)
OREA Real Estate College
Toronto, ON03.2014
Skills
- Comparative Market Analysis
- New Construction Assessment
- Articulate and Persuasive
- Sales Pipeline Management
- Real Estate Development
- Rental Management
- Team Player
- Customer Service and Rapport
- Hospitality service expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Real Estate Agent
Century 21 Atria Realty Inc.
10.2014 - Current
Leader/Server/Bartender Shift Manager
JOEY Eaton Centre
05.2010 - 04.2015
Server
Moxie's Yorkdale
02.2008 - 10.2010
Server
Earls Mayfield Common
01.2007 - 01.2008
Teller
ATB Financial Oliver Village
04.2005 - 04.2007
Server
The Keg Skyview Power Centre
04.2005 - 04.2007
Server
The Fairmont Jasper Park Lodge
01.2003 - 04.2005
No Degree - Marketing Management (Professional Real Estate Option)
OREA Real Estate College
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