Gerrit Wright
Rossland
Summary
Experienced in team leadership, customer service, and inventory management in a fast-paced hospitality environment. Seeking to transition into a new field with a focus on quality control and operational efficiency. Proficient in fostering positive client relationships and optimizing processes for better results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beverage Manager
Murrieta’s Bar and Grill
09.2022 - 05.2023
- Create and maintain mutually beneficial relationships with beer and liquor representatives to promote locally crafted products
- Develop strong relationships with guests to encourage repeat visits
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Accurately keep track of liquor sales and inventory to prevent loss of product and accurately order products for forecasted business levels
- Develop a training program bar service for bartenders and servers, providing additional support to ensure they enhanced guest experiences
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
Lead Bartender/Bar Manager
The Inn on Officers’ Garden
11.2021 - 09.2022
- Expanded bar program in both spirits and beer
- Develop seasonal craft cocktail menus with local ingredients at the forefront
- Create and maintain relationships with beer and liquor reps to promote locally made products
- Create liquor orders every week to execute expected levels of service each week
- Train new bartenders and servers to meet restaurant and manager standards
Server/Bartender/Bar Supervisor
The Yellow Door Bistro
07.2020 - 10.2021
- Moved up from server to Bartender to Bar Supervisor over my year and a half at the restaurant
- Manage bartenders to ensure drinks are being made properly and efficiently
- Ensure bartenders are performing daily duties to execute a smooth service
- Create liquor orders every week to execute expected levels of service each week
- Create cocktail menus for seasons of service and special events
- Perform nightly closing duties such as Pass-On Notes, depositing money to accounting and approving work hours
- Creating a welcoming experience for guests
- Memorizing menu details to answer customer questions and to advise about possible dietary and allergy needs
- Ensure all work areas are clean and safe for all guests and team members
Education
Bookkeeping / Accounting Technician
Okanagan College
BC05-2025
Hospitality Management
Southern Alberta Institute of Technology
Calgary, AB01-2015
Skills
- Bookkeeping
- Inventory management
- Customer service
- Financial reporting
- Attention to detail
- Problem solving
- Accounts receivable
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Accounts payable
- Bookkeeping software
Languages
English
Native or Bilingual
Certification
- WSET Level 2 Certification
Timeline
Beverage Manager
Murrieta’s Bar and Grill
09.2022 - 05.2023
Lead Bartender/Bar Manager
The Inn on Officers’ Garden
11.2021 - 09.2022
Server/Bartender/Bar Supervisor
The Yellow Door Bistro
07.2020 - 10.2021
Bookkeeping / Accounting Technician
Okanagan College
Hospitality Management
Southern Alberta Institute of Technology
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