Gerri Summers
London,ON
Summary
Experienced veterinary care professional with a strong background in small animal care and customer service. Skilled in complaint resolution, team leadership, and financial management. Proven ability to enhance client satisfaction and animal wellness through effective communication and problem-solving. Dedicated to supporting veterinary operations and promoting animal health.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VCA Northdale Animal Hospital
London, Canada
08.2022 - Current
- Appointment Coordination: Scheduled client appointments, balancing client needs with clinic operations.
- Client Engagement: Guided clients through program sign-ups, tailoring recommendations to their pets' health requirements.
- Communication Facilitation: Serve as a key liaison between health providers and clients, facilitating clear communication regarding pets' health care and treatment plans.
- Financial Accuracy: Handled cash and card transactions, ensuring accurate financial records.
- Office Equipment Operation: Proficiently operate essential hospital office equipment, including fax machines, printers, and scanners.
- Resource Development: Created office resources and templates to improve client communication and satisfaction.
Volunteer
Humane Society London & Middlesex
London, Canada
01.2022 - 08.2022
- Socialized small animals: Interacted with resident animals by bringing them into a recreational area, encouraging exercise and feeding them according to their individual diets.
- Behaviour Documentation: Monitored and recorded the behaviour and personality traits of resident animals, providing valuable insights to HSLM staff to facilitate the adoption process.
- Adoption Assistance: Supported prospective adopters by retrieving animal files and aiding in their decision-making process.
- Animal Exercise: Provided regular walks for dogs of all sizes, ensuring their needs for bathroom breaks, exercise, and enjoyment were met.
Intern
Bahamas Marine Mammal Research Organization
Sandy Port, Abaco
08.2021 - 08.2021
- Environmental Data Collection: Gathered comprehensive environmental measurements such as temperature, sea depth, and wind direction to enhance the accuracy of ecological studies.
- Photographic Identification: Employed photographic techniques for species identification and tracking, supporting the assessment of marine biodiversity.
- Maritime Skills Development: Acquired valuable operational skills through hands-on experience on research vessels.
- Marine Observations: Conducted detailed observations of diverse marine species including manatees, bottlenose dolphins, sharks, and whales, aiding research and conservation initiatives.
Education
Bachelor of Science - Biology
Western University
London, Ontario06-2026
Skills
- Client Relations
- Animal Handling
- Scheduling
- Financial Transactions
- Problem-solving
- Office Software Proficiency
Certification
- Honour's List Award for the Academic Years 2023-2024
- Veterinary Professionals Instilling Black Excellence (VIBE) recipient of the Discover Vet School Scholarship, January 2022
- The Bahama National Tuition Assistance Scholarship 2021-2025
Timeline
Customer Service Representative
VCA Northdale Animal Hospital
08.2022 - Current
Volunteer
Humane Society London & Middlesex
01.2022 - 08.2022
Intern
Bahamas Marine Mammal Research Organization
08.2021 - 08.2021
- Honour's List Award for the Academic Years 2023-2024
- Veterinary Professionals Instilling Black Excellence (VIBE) recipient of the Discover Vet School Scholarship, January 2022
- The Bahama National Tuition Assistance Scholarship 2021-2025
Bachelor of Science - Biology
Western University
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