GERMÁN A. REDONDO M.
London
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Part-Time Availability Thursday to Sunday 7 A.M. to 1 P.M.
Overview
2
2
years of professional experience
Work History
Information Communication Technology Support Engineer
INPRA SAS
04.2023 - 08.2024
- Troubleshooting any unexpected issue between technological matters as soon as possible at user's workstations or network devices
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
Customer Sales Representative
Costumer Sales Services
01.2023 - 04.2023
- Built strong client relationships through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Telecommunications Inter
Aguas de Cartagena
02.2022 - 08.2022
- Supervised WiFi remodeling project across administrative offices using Aruba (HP) equipment, enabling better WiFi coverage up to a 50% extended area
- Participated in vendor negotiations for telecommunication equipment procurement, achieving favorable terms for the company.
- Analyzed customer requirements to develop customized telecommunication solutions tailored to their specific needs.
- Provided excellent customer service through prompt response to inquiries and efficient resolution of issues related to telecommunication services.
Education
Graduate Certificate - Network And Security Architecture (Co-Op)
Fanshawe College
London, Ontario12.2025
Bachelor of Science - Electrical Engineering
Technological University of Bolívar
Cartagena, Bolívar05.2023
Bachelor of Science - Electronics Engineering
Technological University of Bolívar
Cartagena, Bolívar04.2023
Skills
- Communication
- Critical thinking
- IT
- User support
- Delivery management
- Customer engagement
- Efficient systems
- Critical Thinking
- Conflict Management
- Resourcefulness
- Adaptability
- Communication
- Troubleshooting skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Information Communication Technology Support Engineer
INPRA SAS
04.2023 - 08.2024
Customer Sales Representative
Costumer Sales Services
01.2023 - 04.2023
Telecommunications Inter
Aguas de Cartagena
02.2022 - 08.2022
Bachelor of Science - Electrical Engineering
Technological University of Bolívar
Bachelor of Science - Electronics Engineering
Technological University of Bolívar
Graduate Certificate - Network And Security Architecture (Co-Op)
Fanshawe College
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