Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Selamawit Habtie

Calmar

Summary

Dynamic manager with a proven track record at Memnon Travel Agent, excelling in customer relationship management and team leadership. Adept at decision-making and time management, I consistently enhanced client satisfaction and operational efficiency. My strong communication skills and adaptability fostered a positive environment, driving successful outcomes in diverse settings.

Overview

7
7
years of professional experience

Work History

Manager at Memnon Travel Agent

Memnon Travel Agent
05.2022 - 01.2024

My job description as a manager at Memnon Travel Agency involved leading the team and managing client relationships. I was responsible for understanding clients' travel needs, providing them with various options, and advising them accordingly. Additionally, I focused on effective management practices to ensure smooth operations within the agency.

Customer Services and Welcoming

Selina Resturant
04.2021 - 02.2022

Played a key role in customer service at Selina owned business.

Excelled in welcoming guests, meeting their needs, and ensuring a

high level of hospitality.

Contributed to the management of various versatility and a strong commitment to family values and

business success:

Customer Service Representative

Aries Travel Agent
03.2020 - 01.2021

assists customers with their travel needs,

issuing and managing tickets,

making reservations, and providing customer support. I I was

responsible for ensuring smooth ticketing operations, providing

accurate information about travel options.

Special Needs Support Worker

Homecare
04.2018 - 01.2020

Provided comprehensive home care and medical follow-up for a

family member recovering from breast cancer.

Managed al aspects of care, including medication management,

personal care, and emotional support.

Facilitated full recovery through dedicated coordination of treatment and counseling services

Volunteer

Sara Orphanage
01.2017 - 2018

As a volunteer participation my roles included caring for the children's well-being, managing their daily routines, and providing educational support. Teaching them how to take care of themselves and engaged them in play while also multitasking with various responsibilities. Additionally, I participated in fundraising activities and took on leadership roles.

Education

No Degree - Galileo Ticketing

Ethiopian Aviation Academy
Addis Ababa

Certificate Diploma - Foundation in Travel And Tourism With Galileo

IATA Aviation Montreal
Montreal, QC
01.2023

Bachelor of Science - Health Care Nursing

University of Rift Valley
Addis Ababa : Erhiopia
08.2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Data analysis
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Excellent communication
  • Customer relationship management
  • MS office
  • Active listening

Languages

English
Full Professional

Accomplishments

AI and Career Empowerment course!

Timeline

Manager at Memnon Travel Agent

Memnon Travel Agent
05.2022 - 01.2024

Customer Services and Welcoming

Selina Resturant
04.2021 - 02.2022

Customer Service Representative

Aries Travel Agent
03.2020 - 01.2021

Special Needs Support Worker

Homecare
04.2018 - 01.2020

Volunteer

Sara Orphanage
01.2017 - 2018

No Degree - Galileo Ticketing

Ethiopian Aviation Academy

Certificate Diploma - Foundation in Travel And Tourism With Galileo

IATA Aviation Montreal

Bachelor of Science - Health Care Nursing

University of Rift Valley
Selamawit Habtie