Germanjeet Kaur Sandhu
Edmonton
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Shoppers Stop
09.2023 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Front Desk Receptionist
Continental Hotel
09.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service
Amazon.in
04.2021 - 07.2022
- Increased referral rates through exceptional customer service and communication skills.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
Cashier
HDFC Bank
11.2018 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
Computer And Information Systems
GTB Computer Education
Jalandhar (INDIA)05-2023
BBA - Business Administration
CT Group of Institution(GNDU)
Jalandhar (INDIA)05-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Cash management
- Customer inquiries
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Urdu
Professional Working
Timeline
Customer Service Cashier
Shoppers Stop
09.2023 - 03.2025
Front Desk Receptionist
Continental Hotel
09.2022 - 06.2023
Customer Service
Amazon.in
04.2021 - 07.2022
Cashier
HDFC Bank
11.2018 - 01.2021
Computer And Information Systems
GTB Computer Education
BBA - Business Administration
CT Group of Institution(GNDU)
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