Germaine Ferguson
Toronto,Ontario
Summary
Security Management Professional with over 4 years of progressive experience in securing premises, managing crises, and leading security operations in diverse settings such as hotels, bars, commercial buildings, and healthcare facilities. Exceptional skills in investigation, report writing, and implementing effective security measures. Demonstrated leadership in team coordination, training, and development. Committed to maintaining safety and operational excellence, with a proven record of reducing incidents through proactive security strategies. Excellent interpersonal and communication skills, adept at building trust and rapport with team members, clients, and stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard (In-House)
Isabelle's Freehouse Collective
02.2023
- Spearheaded the development and enforcement of security policies, significantly reducing security breaches by 30% within the first six months
- Implemented an advanced surveillance system, enhancing the security monitoring capabilities of the venue
- Recognized for excellence in service with Customer Service assistance and protection of patrons.
Concierge/Security/Enforcer
Knights on Guard
02.2022
- Managed and resolved over 70 incident reports, demonstrating exceptional investigative skills and attention to detail
- Enhanced security protocols, which led to a 25% reduction in unauthorized access incidents within the first three months of implementation.
Security Officer
Lion Security Guard
09.2021 - Current
- Conducted security assessments and streamlined the patrol processes, leading to a 20% improvement in operational efficiency
- Played a pivotal role in team development by conducting security training sessions focused on de-escalation techniques and emergency response
- Collaborated with local law enforcement to coordinate security efforts for large-scale events, ensuring a safe environment for up to 5,000 attendees.
Senior Security Officer
Humber River Hospital
04.2019 - 08.2021
- Led a team of 10 security officers, overseeing the security operations of the hospital and ensuring adherence to healthcare security standards
- Developed and implemented a comprehensive emergency response plan, significantly improving the hospital's readiness for potential crises
- Awarded the Security Excellence Medal in 2020 for leadership in a high-stakes situation that ensured the safety of patients and staff.
Education
Some College (No Degree) - Computer Science -
University of Toronto
Toronto, ON01.2017
High School Diploma -
Central Technical School
Toronto, ON01.2016
Skills
- Security Operations Management
- Crisis Intervention & De-escalation
- Strategic Planning & Implementation
- Team Leadership & Training
- Regulatory Compliance
- Conflict Resolution & Negotiation
- Customer Service Excellence
- Surveillance & Patrolling Techniques
- Incident Investigation & Reporting
- Physical Stamina
- Keen observer
- ID Verification
- Incident Reporting
- Event security
- Emergency Response
- Critical Thinking
Languages
English
Full Professional
Certification
- Security License
- Standard First Aid & CPR/AED Level C
- Emergency First Aid & CPR/AED Level C
- SmartServe
Professional Development Achievements
- Security Excellence, 2020: Recognized for outstanding leadership and crisis management during a critical incident at Humber River Hospital.
- Customer Service, Isabelle's Freehouse Collective, 2023: Honored for exceptional dedication to patron safety and satisfaction.
- Regular attendee of security management conferences and workshops, keeping abreast of the latest trends and technologies in security and surveillance.
Timeline
Security Guard (In-House)
Isabelle's Freehouse Collective
02.2023
Concierge/Security/Enforcer
Knights on Guard
02.2022
Security Officer
Lion Security Guard
09.2021 - Current
Senior Security Officer
Humber River Hospital
04.2019 - 08.2021
Some College (No Degree) - Computer Science -
University of Toronto
High School Diploma -
Central Technical School
- Security License
- Standard First Aid & CPR/AED Level C
- Emergency First Aid & CPR/AED Level C
- SmartServe
Similar Profiles
Charles-Jaret BourassaCharles-Jaret Bourassa
Bartender at Walrus FreeHouse CollectiveBartender at Walrus FreeHouse Collective
Mia SandersonMia Sanderson
Server at The Three Brits - Freehouse CollectiveServer at The Three Brits - Freehouse Collective
Analise CunninghamAnalise Cunningham
Sales Associate at Isabelle's CabinetSales Associate at Isabelle's Cabinet