GERLIE GLAZE
Orangevale
Summary
To be selected as Information Technology Specialist II
SUMMARY OF SKILLS BS Degree in Computer Science SCCM Administrator Security Patches Administrator Server Administration Print Server Administration Semiconductor manufacturing Helpdesk Administration Cross-cultural work experience Desktop Support Network Security Administration
Overview
20
20
years of professional experience
Work History
Information Technology Specialist I
California Air Resources Board
Sacramento
01.2019 - Current
- Microsoft Endpoint Configuration Manager (MECM) and Intune administrator responsible for automating application deployment, operating system deployment, Windows Upgrade, and patch management for local and remote systems
- Serves as SCCM SME by leading and assisting tech support in Sacramento in troubleshooting various issues regarding desktops imaging, and software installations
- Patch Administrator -Deploy security patches on production on a monthly basis
- Created and deployed various software’s and applications via SCCM\MECM
- Perform computer upgrade and imaging
- Microsoft 365 Administrator
- Provided tier 1,2,3 support to end users
- Manage and resolve technical issues for end users, ensuring prompt and efficient resolution
- Provide excellent customer service by effectively communicating with users to understand and address their needs
- Create various scripts to automate deployments, hardware and software inventory in SCCM
- Work with external vendors in order to procure software/hardware solutions ( Microsoft, Manage Engine, Recast Software, Commonlook products)
Information Technology Associate
CALIFORNIA DEPARTMENT OF INSURANCE
01.2014 - 01.2018
- Provided California Department of Insurance customers with outstanding desktop support
- Tier 1-3 Helpdesk support; troubleshooting a wide range of hardware, software, mobile, telephone, and network issues at multiple sites across the state
- Provided advanced support for the imaging automation process using tools such as Microsoft's System Center Configuration Manager (SCCM) and Microsoft's Deployment Tools(MDT)
- Administered patch management from using System Center Configuration Manager (SCCM) and Shavlik Patch for the entire department to ensure all workstations and servers are up to date and free of vulnerabilities
- RSA Secure ID Administrator: Assign and manage software, hardware, and on-demand tokens
- Administered the McAfee Anti-virus and Bit locker Encryption as the primary end-user virus protection agent and encryption software
- Managed the VPN remote access for offsite users
- Managed tech refresh for entire department
- Coordinated all video conferences
Assistant Information Systems Analyst
CALIFORNIA DEPARTMENT OF INSURANCE
01.2012 - 01.2014
- Duties include desktop support, network security and helpdesk operations
- Administered patch management from using Lumension Patchlink to System Center Configuration Manager (SCCM) for the entire department to ensure all workstations and servers are up to date and free of vulnerabilities
- Team member responsible for enforcement of data encryption on laptops and removable media encryption
- Administered vulnerability management using Qualys, vulnerability scan software to verify that end users computers are up to date for secure network access
- Managed the VPN remote access for offsite users including RSA SecurID two factor authentication and supported the SSL VPN web portal infrastructure allowing secure access from mobile devices
- Team member involved in migrating from one anti-virus (TrendMicro) to another(McAfee)
- Administered the McAfee Anti-virus and Endpoint Encryption for Files and Folders as the primary end user virus protection agent and encryption software
- Team member responsible for processing security alerts from FireEye, threat prevention software used by department to detect and track possible malicious virus activities on workstations
- Team member involved in administering the web filtering applications and data leakage prevention using Websense application
- Lead person responsible for developing and documenting security reports provided to the Information Security Officer (ISO)
- Team member involved in administering the host intrusion detection and prevention on servers
- Worked with both US and international IT consultants for VPN access using Cisco AnyConnect and RSA SecurID token
- Team member responsible for generating reports for various CDI servers and network security applications
- Provide help desk support for all CDI user running Windows XP, Windows 8, Windows 7 Enterprise
- Assisted in imaging computers using System Center Configuration Manager(SCCM)
Student Assistant
CALIFORNIA DEPARTMENT OF INSURANCE
01.2011 - 01.2012
- Supported all 3 tiers of the business
- Trained on the help desk, scanned legal paper for paperless project and was a receptionist for Commissioner Dave Jones office
Data Analyst
INTERNATIONAL SEMICONDUCTOR TECHNOLOGY
01.2006 - 01.2009
- Responsible for data encoding and documentation of finished wafer chip products in a semiconductor fabrication plant in Taiwan
- Job functions included quality control inspection and recording of product specifications
- Learned complex manufacturing procedure
- Was focused for long periods of time with attention to detail
- Complied with strict production and quality standards
- Mandarin language required on the job
Human Resources Assistant
PHILIPPINES EPSON OPTICAL INC.
01.2005 - 01.2006
- Managed employee leave of absence, sick day and vacation requests and records in a Japanese owned optical manufacturing company
- Also responsible for distributing bi-weekly salary payment to contract employees
- Earned the trust of managers while handling large sums of money without direct supervision
- Recognized by manager for being accurate and thorough with personnel and financial records
- Worked efficiently in a multi-cultural environment
Education
American River College
Sacramento, CA01-2012
Bachelor of Science - Computer Science
San Sebastian College -Recoletos
Philippines03-2004
Skills
- SCCM Administrator
- Security Patches Administrator
- Server administration
- Microsoft 365 Administrator
- Intune Administrator
- Print Server Administration
- Semiconductor manufacturing
- Help Desk Administration
- Cross-cultural work experience
- Desktop support
- Network Security Administration
Timeline
Information Technology Specialist I
California Air Resources Board
01.2019 - Current
Information Technology Associate
CALIFORNIA DEPARTMENT OF INSURANCE
01.2014 - 01.2018
Assistant Information Systems Analyst
CALIFORNIA DEPARTMENT OF INSURANCE
01.2012 - 01.2014
Student Assistant
CALIFORNIA DEPARTMENT OF INSURANCE
01.2011 - 01.2012
Data Analyst
INTERNATIONAL SEMICONDUCTOR TECHNOLOGY
01.2006 - 01.2009
Human Resources Assistant
PHILIPPINES EPSON OPTICAL INC.
01.2005 - 01.2006
American River College
Bachelor of Science - Computer Science
San Sebastian College -Recoletos
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