Gerlie Deloso
Sainte-Marie,QC
Summary
Dynamic professional with extensive experience in customer service and administrative roles. Excelled in appointment coordination and client relations management, enhancing customer satisfaction significantly. Skilled in calendar scheduling and email management, coupled with a proven track record of improving service delivery by leveraging excellent phone etiquette and follow-up skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistance/Appointment Coordinator
Roofworx Inc. (Roofing Company)
01.2024 - Current
- Responsible for setting and coordinating appointments between clients and relevant team members. Our main duties include organizing and confirming meetings, tracking and managing leads, maintaining customer records, and providing excellent customer service. We also communicate with clients to answers questions, make adjustment, and ensure a smooth scheduling process.
- Proficiency with scheduling tools and strong communications skills are essentials for this role.
Customer and Account Specialist For T-Mobile
IQor Philippines
01.2022 - 09.2023
- Ensured prompt processing of customer orders, addressed special delivery requests, and provided post-sales support, while ensuring accurate order and payment details.
- Managed customer follow-ups, billing, and complaints, focusing on excellent service, responding quickly to inquiries, and applying up-to-date company policies.
- Handled customer payments efficiently, maintained privacy and security standards, and resolved complaints professionally, offering solutions to ensure customer satisfaction.
Customer Service Representative
Curbside Waste Inc
10.2022 - 08.2023
- Provided waste collection services for both commercial and residential areas in Minneapolis.
- Managed multiple email accounts daily and worked to complete artwork on time within strict deadlines.
- Negotiated payment plans, provided accurate information to customers, and encouraged product upgrades. Collaborated with management to enhance customer satisfaction.
Senior Customer Service Representative
Concentrix Philippines
06.2018 - 01.2020
- Answered customer calls, resolved concerns, and upsold services like DirecTV and mobile phones.
- Processed payments, explained transactions, handled disputes, and fees, and scheduled technician visits for internet issues.
Skills
- Patient confidentiality
- Inbound calling
- Calendar scheduling
- Record preparation
- Scheduling expertise
- Email management
- Follow-up skills
- Calendar maintenance
- Appointment confirmation
- Client relations management
- Documentation
- Excellent phone etiquette
Languages
English
Full Professional
Timeline
Administrative Assistance/Appointment Coordinator
Roofworx Inc. (Roofing Company)
01.2024 - Current
Customer Service Representative
Curbside Waste Inc
10.2022 - 08.2023
Customer and Account Specialist For T-Mobile
IQor Philippines
01.2022 - 09.2023
Senior Customer Service Representative
Concentrix Philippines
06.2018 - 01.2020
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