With a proven track record at Pleasant Valley State Prison, I excel in staff supervision and de-escalation techniques, enhancing safety and efficiency. My leadership in high-stress environments and ability to foster teamwork have significantly improved operational standards, demonstrating a unique blend of tactical and interpersonal skills. I have personally worked in the Visiting Department for over 4 years, and have acquired skills in communication, crisis management skills and conflict resolution with the public and administration and within a high stress environment.