Geri Nixdorf
Lake Country,BC
Summary
Excited to embark on a new adventure utilizing the skills and experiences I've gained in Customer Service to provide the utmost customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adapt in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management and multi-tasking skills. Hard working with a fantastic work ethic!
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
FEDEX Canada Ltd.
Kelowna, BC
11.1991 - 12.2021
- Provided a positive, courteous, efficient and professional experience to all customers on a domestic and international scope
- Identified, investigated and responded to all customer service inquiries providing the best solution to ensure customer satisfaction/loyalty within a time-sensitive manner
- Trained and mentored new hire employees including transfer staff
- Guided a positive and efficient work environment while mentoring and leading a team of 15+ Customer Service and Administrative team members
- Administrative duties including processing transactions, data entry, invoicing, customs clearance, creating work schedules, organizing conference calls, creating operational reports and maintenance of files, records and office equipment
- Worked a flexible schedule to cover various positions and duties for emergencies, sick calls, personal or vacation time as well as extended hours
- Lead Social Committee Organizer - canteen, company barbeques, anniversary, birthday and retirement celebrations and station grand opening
Front End/Cashier
Home Depot Canada Ltd.
Kelowna, BC
10.2008 - 09.2009
- Greet customers and scan items with attention to small, bulk and loose items, tampered or damaged items
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Actively monitored self-checkout systems providing intervention when required
- Worked flexible schedule and extra shifts to meet business needs.
- Guided or directed customers in locating items, departments along with providing valuable information on company
- Balanced cash register at end of shift correcting any discrepancies
- Kept assigned till area clean, tidy and well stocked
Education
High School Diploma -
Nutana Collegiate Institute
Saskatoon, SKClerk Typist Course
Saskatoon Business College
Saskatoon, SKSkills
- Microsoft Office
- Calm and Professional Under Pressure
- Adaptability
- Positive, Friendly and Upbeat Attitude
- Excellent Customer Service Skills
- Excellent Communication Skills
- Empathy
- Troubleshooting
- Multitasking Skills
- Flexibility
- Teamwork
- Typing: 70 WPM (tested)
Certification
Serving It Right BC - May, 2021
FoodSafe1 - May, 2021
Timeline
Front End/Cashier
Home Depot Canada Ltd.
10.2008 - 09.2009
Senior Customer Service Representative
FEDEX Canada Ltd.
11.1991 - 12.2021
High School Diploma -
Nutana Collegiate Institute
Clerk Typist Course
Saskatoon Business College
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