Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geres Nguh Chunga

Brockvile,Ontario

Summary

Driven with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.

Knowledgeable with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Parkaging Operations

Drake International
01.2023 - Current
  • Improved packaging efficiency by streamlining processes and implementing best practices.
  • Reduced waste and material costs by optimizing packaging designs for various products.
  • Ensured timely delivery of packaged goods by coordinating with shipping and logistics teams.
  • Maintained a clean, organized workspace to maximize productivity and adhere to safety standards.

Parkaging Operations

ManpowerGroup
07.2023 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Kept accurate records of defective units or products.
  • Helped increased efficiency and effectiveness.

Technical Support Representative

Kelly Services
11.2022 - 02.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Researched product and issue resolution tactics to address customer concerns
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Managed over 30 customers calls per day.

Technical Support Representative

MTN
08.2020 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Managed over 30 customer calls per day.

Customer Service Representative

MTN
07.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed over 30 calls per day.
  • Increased sales by 10%.

Education

BBA - Buisness

St. Lawrence College
Brockville, ON
04.2024

Bachelors of Technology - Computer Software

University Institute of The Coast
Douala-Cameroon
08.2021

Higher National Diploma (HND) - Computer And Engineering Technician Access

University Institute of The Coast
Douala-Cameroon
08.2020

High School Diploma -

Government Bilingual High School
Bonaberi-Douala
08.2018

Skills

  • Resilient
  • Material Handling
  • Pallet Jack Operation
  • Adaptability and Flexibility
  • Decision Making
  • Teamwork and Collaboration
  • Deadline Oriented
  • Problem Solving
  • Efficient Time Management
  • Waste Reduction
  • Customer Service
  • Computer Literacy
  • Attention to Detail

Languages

English
Full Professional
French
Full Professional

Timeline

Parkaging Operations

ManpowerGroup
07.2023 - Current

Parkaging Operations

Drake International
01.2023 - Current

Technical Support Representative

Kelly Services
11.2022 - 02.2023

Technical Support Representative

MTN
08.2020 - 07.2022

Customer Service Representative

MTN
07.2019 - 08.2020

BBA - Buisness

St. Lawrence College

Bachelors of Technology - Computer Software

University Institute of The Coast

Higher National Diploma (HND) - Computer And Engineering Technician Access

University Institute of The Coast

High School Diploma -

Government Bilingual High School
Geres Nguh Chunga