GEREMIA PERRON
Newmarket,ON
Summary
Creative Sound Technician with strengths in sound design and mixing. Diverse background with expertise in recording, editing, and can use a multitude of DAWs to perform these various tasks. Articulate communicator with strong organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Genesis Concierge Coordinator
Genesis Canada
01.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Experience Coordinator
Hyundai Auto Canada
10.2019 - 12.2021
- Completed weekly and monthly reporting based off of data retrieved from internal CRM database
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Utilized telephone, online chat and email platforms to deliver outstanding customer service
- Documented customer interactions in internal database to maintain customer service history details
- Conferred with customers about concerns with products or services to resolve problems effectively
- Cross-trained and backed up other customer experience coordinators.
Sales Associate
Beaver Valley Stone
05.2019 - 09.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies such as recommending accessories and complementary purchases
- Completed and managed over 25 orders per day through the POS system and organized product deliveries to meet customer timetables.
Education
Audio Production & Engineering Diploma - Audio Production & Engineering
08.2023
- Honour Roll, [1st & 2nd Semester, 2023]
Bachelor of Health Sciences - Health Sciences
09.2021
Skills
- Digital & Analog Audio Consoles
- Recording Session Setup
- Proficient with Recording Equipment Operation including DAWs
- Sound Design
- Excellent attention to detail
- Exceptional organization and prioritizing skills
- Excellent communication skills
- Collaborating with peers
- Excel in reading comprehension
- Proficient computer skills in Microsoft Word, Excel, PowerPoint and in Google Docs
Accomplishments
- Certificate of completion for Consulting Approach to Problem Solving.
Certification
- Certificate of completion for Consulting Approach to Problem Solving
- Dante Certification, Audinate - Expected 09/2023
Timeline
Genesis Concierge Coordinator - Genesis Canada
01.2022 - 08.2022
Customer Experience Coordinator - Hyundai Auto Canada
10.2019 - 12.2021
Sales Associate - Beaver Valley Stone
05.2019 - 09.2019
Metalworks Institute - Audio Production & Engineering Diploma, Audio Production & Engineering
University of Ottawa - Bachelor of Health Sciences, Health Sciences