GEREMIA PERRON
Newmarket,ON
Summary
Creative Sound Technician with strengths in sound design and mixing. Diverse background with expertise in recording, editing, and can use a multitude of DAWs to perform these various tasks. Articulate communicator with strong organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Genesis Concierge Coordinator
Genesis Canada
01.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Experience Coordinator
Hyundai Auto Canada
10.2019 - 12.2021
- Completed weekly and monthly reporting based off of data retrieved from internal CRM database
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Utilized telephone, online chat and email platforms to deliver outstanding customer service
- Documented customer interactions in internal database to maintain customer service history details
- Conferred with customers about concerns with products or services to resolve problems effectively
- Cross-trained and backed up other customer experience coordinators.
Sales Associate
Beaver Valley Stone
05.2019 - 09.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies such as recommending accessories and complementary purchases
- Completed and managed over 25 orders per day through the POS system and organized product deliveries to meet customer timetables.
Education
Audio Production & Engineering Diploma - Audio Production & Engineering
08.2023
- Honour Roll, [1st & 2nd Semester, 2023]
Bachelor of Health Sciences - Health Sciences
09.2021
Skills
- Digital & Analog Audio Consoles
- Recording Session Setup
- Proficient with Recording Equipment Operation including DAWs
- Sound Design
- Excellent attention to detail
- Exceptional organization and prioritizing skills
- Excellent communication skills
- Collaborating with peers
- Excel in reading comprehension
- Proficient computer skills in Microsoft Word, Excel, PowerPoint and in Google Docs
Accomplishments
- Certificate of completion for Consulting Approach to Problem Solving.
Certification
- Certificate of completion for Consulting Approach to Problem Solving
- Dante Certification, Audinate - Expected 09/2023
Timeline
Genesis Concierge Coordinator - Genesis Canada
01.2022 - 08.2022
Customer Experience Coordinator - Hyundai Auto Canada
10.2019 - 12.2021
Sales Associate - Beaver Valley Stone
05.2019 - 09.2019
Metalworks Institute - Audio Production & Engineering Diploma, Audio Production & Engineering
University of Ottawa - Bachelor of Health Sciences, Health Sciences
Similar Profiles
Mikkala WilkinsonMikkala Wilkinson
Operations Manager at Genesis CanadaOperations Manager at Genesis Canada
Kyle KellyKyle Kelly
Automotive Finance Manager at GENESIS MOTORS CANADAAutomotive Finance Manager at GENESIS MOTORS CANADA
Bridget HashamBridget Hasham
Registered Nurse at Genesis HospitalRegistered Nurse at Genesis Hospital