Summary
Overview
Work History
Education
Skills
Timeline
Server

Gerdie Roberson

Littlerock

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Overview

17
17
years of professional experience

Work History

Program Eligibility Specialist

ATA Services/DHS
03.2022 - Current
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.

Intake Coordinator

USAble Life
09.2017 - 09.2021
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Streamlined intake systems, resulting in reduced errors and improved speed.

Index Clerk

Transamerica Life Insurance Company
05.2006 - 09.2017
  • Checked records for accuracy and completeness, and corrected errors.
  • Processed and scanned files into electronic databases.
  • Accessed and used computer software applications to update and maintain records.
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Made appropriate file information updates and system upgrades.
  • Added, modified and purged file entries.

Education

High School Diploma -

Warren High School
Warren, AR
05.1986

Skills

Self Motivation

Scanning

Quality Assurance

Hippa Complance

Patient Education

Superior phone and etiquette skill

Records/Notes

Insurance Verification

Inventory

Microsoft Excel,Outlook and Word

Child Care Eligibility System

DocuShare

AR Better Beginnings

Timeline

Program Eligibility Specialist

ATA Services/DHS
03.2022 - Current

Intake Coordinator

USAble Life
09.2017 - 09.2021

Index Clerk

Transamerica Life Insurance Company
05.2006 - 09.2017

High School Diploma -

Warren High School

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Gerdie Roberson