Summary
Overview
Work History
Education
Accomplishments
Timeline
Receptionist

Gerda Korthof

London,ON

Summary

Ambitious Receptionist with strong communication skills. Superb in dealing with conflict situations resulting in a positive outcome. Dedicated and committed to the growth of the company. Excellent relationships with co-workers and supervisors.

Overview

16
16
years of professional experience

Work History

Receptionist

LIFE*SPIN
LONDON, ON
01.2018 - Current
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered and directed incoming calls using multi-line telephone system.

Manager

Artisan Bakery
London, ON
06.2007 - 12.2016
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Customer Service Representative

TD Canada Trust
London, ON
10.2007 - 12.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Health Record Technician

George Brown College
Toronto, ON

Accomplishments

  • Winner of the LIFE*SPIN Gail C. Carlisle Memorial Award 2023 awarded to making significant contribution to the community.
  • Winner of TD Sales Termination Fiscal 2010 Award.
  • Improved Sales approximately ten percent year after year by hosting monthly staff meetings.

Timeline

Receptionist

LIFE*SPIN
01.2018 - Current

Customer Service Representative

TD Canada Trust
10.2007 - 12.2011

Manager

Artisan Bakery
06.2007 - 12.2016

Health Record Technician

George Brown College

Similar Profiles

CREATE PROFILE
Gerda Korthof