Gerardo Elias Treviño
Vancouver,BC
Summary
Enthusiastic Server experienced in order management, payment processing, and upselling. Delivered exceptional customer service through strong relationship building and tailored menu recommendations to meet individual dietary needs. Fostered team motivation and satisfaction in fast-paced environments by utilizing effective communication and organizational skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Host/Busser
Sheraton Wall Centre Hotel
Vancouver, BC, Bc
03.2026 - Current
- Welcoming guests warmly to create a friendly atmosphere, optimizing dining room flow and managing reservations efficiently during peak hours.
- Escorted guests to their tables attentively and offered special seating accommodations based on individual preferences and party sizes
- Coordinated with kitchen and service staff to ensure seamless, high-quality dining experiences for all guests.
- Responded to customer inquiries about menu details, restaurant services, and special promotions, improving guest satisfaction.
- Maintained cleanliness and impeccable presentation of reception areas, lobbies, and service stations.
Runner
Cineplex VIP
Vancouver, British Columbia
11.2024 - Current
- Processed food and beverage orders with speed and accuracy, maintaining high standards of service.
- Navigated complex customer inquiries to provide effective solutions. d high-pressure situations with calmness, effectiveness, and strong resilience.
- Collaborated actively with diverse teams to ensure a seamless workflow and excellent customer satisfaction.
- Built strong client relationships while adapting to various roles on the floor to enhance overall service delivery.
- Fostered positive client relationships and adapted swiftly to perform various tasks across the floor.
Quick Service Team Member
Capilano Suspension Bridge
North Vancouver, British Columbia
08.2025 - 01.2026
- Executed opening and closing operational duties, organized displays, managed inventory, and restocked shelves to ensure smooth daily operations.
- Provided direct customer service, by answering visitor questions about attractions, schedules, and safety guidelines.
- Maintained a clean and organized work area throughout the shift to uphold health and safety standards.
- Upheld health and safety standards by maintaining a clean and organized work area throughout shifts.
Kitchen Staff
Cineplex vip
Vancouver, BC, Bc
04.2023 - 04.2024
- Cut meat, poultry, and seafood expertly into appropriate portions for cooking and daily preparation.
- Prepared a variety of foods following precise recipe specifications and food safety procedures.
- Monitored and documented temperatures of food items and cold-storage areas, ensuring adherence to health regulations.
- Cleaned and sanitized kitchen surfaces, equipment, and utensils, upholding high hygiene standards for food safety.
- Collaborated with team members to identify and implement menu enhancements and service improvements, enhancing dining experience.
Ticket Checker
Cypress Mountain
01.2023 - 04.2023
- Verified ticket accuracy, validity, and passenger identities through physical documentation, ensuring compliance with regulations and enhancing passenger safety.
- Welcomed passengers at the station professionally by creating a friendly and secure atmosphere.
- Enforced safety regulations, monitored platform behavior, and assisted disabled passengers with safe boarding.
- Resolved customer inquiries and issues, maintaining accurate transaction records to support efficient accounting processes and improve service delivery.
Kitchen Assistant
Cactus Club Cafe
Vancouver, BC
09.2022 - 01.2023
- Monitored refrigeration temperatures regularly and ensured full compliance with food handling and sanitation procedures.
- Monitored refrigeration temperatures and maintained compliance with food handling and sanitation procedures.
- Restocked pantry with nonperishable items to support seamless meal preparation.
- Distributed prepared food items to wait staff to ensure timely service delivery.
Customer Service
Spokes Bicycle Rentals
Vancouver, BC, Bc
06.2022 - 09.2022
- Delivered exceptional customer service and implemented strategies that enhanced client satisfaction and retention.
- Resolved operational and client issues in alignment with company guidelines, improving overall service efficiency.
- Developed operational strategies that contributed to driving overall sales revenue growth.
- Delivered tailored customer support at retail location.
Restaurant Server
Taqueria el Tito
10.2021 - 01.2022
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guest needs promptly, enhancing overall dining satisfaction.
- Communicated daily specials and signature menu items to enhance guest experience.
- Provided tailored drink recommendations based on knowledge of alcoholic beverage offerings, enhancing guest satisfaction.
- Utilized knowledge of alcoholic beverage offerings to provide tailored drink recommendations.
- Garnished dishes with fresh herbs and fruits to improve presentation.
- Performed thorough cleaning of dining area and kitchen at end of shift to uphold hygiene standards.
- Informed guests of daily specials and signature menu items to enrich their dining experience.
Restaurant Host
Alitas la Huerfana
11.2019 - 03.2020
- Greeted guests upon arrival and escorted them to their tables.
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Enforced safety protocols to uphold compliance with local health regulations and enhance guest confidence.
- Resolved customer complaints promptly, improving guest satisfaction and contributing to a positive work environment.
- Coordinated with kitchen and serving staff to manage dining details and address guest concerns efficiently.
- Enforced safety protocols while ensuring compliance with local health regulations.
- Accepted payments for food and beverage orders, both dine-in and take-out. from guests for dine-in and take-out foods.
- Accepted payments for food and beverage orders, both dine-in and take-out, from guests for dine-in and take-out foods.
Education
High School Diploma -
Instituto Andes Puebla
Puebla Bachelor of Science - Applied Science For Engineering
Capilano University
North Vancouver, BCSome College (No Degree) - Diploma in Communications
VGC International College
Vancouver, BCSkills
- Hospitality & Service: Customer service, reservation management, guest flow optimization, menu and beverage recommendations, conflict resolution.
- Safety & Operations: Food safety compliance (Food Safe), temperature monitoring, inventory organization, time management.
- Personal Competencies: Leadership, teamwork, effective communication, resilience under pressure, physical stamina.
- Technology & Languages: Autodesk Certified Professional (ACP), Microsoft Office (Excel, Word, PowerPoint). Languages: English, Spanish, German.
Certification
- Autodesk Certified Professional (ACP)
- ServSafe Food Handler's Certification
- Serving It Right
Languages
- English
- Spanish
- German
Timeline
Host/Busser
Sheraton Wall Centre Hotel
03.2026 - Current
Quick Service Team Member
Capilano Suspension Bridge
08.2025 - 01.2026
Runner
Cineplex VIP
11.2024 - Current
Kitchen Staff
Cineplex vip
04.2023 - 04.2024
Ticket Checker
Cypress Mountain
01.2023 - 04.2023
Kitchen Assistant
Cactus Club Cafe
09.2022 - 01.2023
Customer Service
Spokes Bicycle Rentals
06.2022 - 09.2022
Restaurant Server
Taqueria el Tito
10.2021 - 01.2022
Restaurant Host
Alitas la Huerfana
11.2019 - 03.2020
High School Diploma -
Instituto Andes Puebla
Bachelor of Science - Applied Science For Engineering
Capilano University
Some College (No Degree) - Diploma in Communications
VGC International College