Gerardo Zuniga
Santa Rosa,CA
Summary
Dynamic and results-oriented professional with extensive experience at DC Auto, adept in vehicle inspections and engine repair (hard skills) alongside exceptional problem-solving abilities and customer service (soft skills). Boosted shop productivity and customer satisfaction through innovative solutions and effective multitasking. Proven track record in enhancing vehicle performance and safety compliance, demonstrating a strong work ethic and mechanical aptitude. Regardless of the company i work for, i can say i have enough skill to take on their tasks. Overall, id like to make a career either in the automotive industry, construction field or in anything to do with customer service as i like helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Technician
DC Auto
01.2021 - 04.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Ensured safety compliance by performing routine inspections on all vehicles in the shop.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Read and followed technical documentation to complete accurate repairs.
House Remodeler
J&M Construction
02.2018 - 06.2019
- Generated repeat business from satisfied clients through outstanding service delivery and follow-up support after project completion.
- Maintained a safe working environment by adhering to industry standards and best practices during all phases of construction.
- Conducted thorough site evaluations prior to starting projects, identifying any potential challenges or limitations to ensure smooth project execution.
- Developed strong relationships with suppliers, negotiating favorable deals on materials to maximize profitability on projects.
- Improved client satisfaction by providing high-quality remodeling services and maintaining excellent communication throughout projects.
- Enhanced home functionality with tailored remodeling solutions to meet clients'' specific needs and preferences.
- Troubleshot issues that arose during the remodeling process, implementing effective solutions while minimizing project delays.
- Increased project efficiency by effectively managing timelines, budgets, and resources for each remodeling job.
- Reduced waste on job sites by implementing sustainable practices such as recycling materials when possible or repurposing existing structures for new uses during remodels.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Helped with erecting scaffolding and ladders.
- Operated forklifts and boom lifts to complete various tasks.
Cook
Habit Burger
05.2016 - 11.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Host/server
Dennys Restaurant
07.2014 - 04.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Backed up servers by checking on tables and retrieving items for guests.
Education
GED -
Rancho Cotate
Rohnert Park, CA04.2015
Skills
- Hazardous waste management
- Replacing parts
- Brake systems
- Tire services
- Engine repair
- Suspension systems
- Computerized equipment
- Inspecting vehicles
- Fluid services
- Vehicle inspections
- Battery services
- Exhaust systems
- Driveability diagnostics
- Performance tuning
- Automatic transmissions
- Valid Driver's license
- Operating air compressors
- Strong work ethic
- Customer service
- Changing tires
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Safety protocols and procedures
- Verbal and written communication
- Safety awareness
- Relationship building
- Customer relations
- Work Planning and Prioritization
- Estimating work
- Maintaining records
- Issue resolution
- Quality assurance
- Vendor relations
- Mechanical aptitude
Certification
Forklift
Timeline
Auto Technician
DC Auto
01.2021 - 04.2023
House Remodeler
J&M Construction
02.2018 - 06.2019
Cook
Habit Burger
05.2016 - 11.2018
Host/server
Dennys Restaurant
07.2014 - 04.2016
GED -
Rancho Cotate
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