Gerardo Verdugo
Calgary,AB
Summary
Tourism and Hospitality Manager Graduate with solid background as Houseman. Efficiently managed housekeeping tasks and supported maintenance activities, ensuring high standards of cleanliness and organization. Demonstrated strong attention to detail and effective communication skills in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Houseman
Marriott's Timber Lodge
03.2023 - 08.2024
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Food & Beverage Ambassador
Seaworld
12.2022 - 03.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Housekeeper
Bally's Lake Tahoe
12.2021 - 03.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Line Cook
Hard Rock Hotel & Casino Lake Tahoe
12.2021 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Maritime Surveyor
Saybolt Chile SRL
12.2015 - 12.2021
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
- Followed standard operating procedures for inspections and tests.
Education
Tourism & Hospitality Management - Tourism And Hospitality
Instituto Profesional DUOC UC
Santiago, Chile04-2022
Skills
- Hotel operations knowledge
- Reliability and punctuality
- Staff Training and Development
- Customer Relations
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Certification
- Marketing & Sales Agent
- Reservations and BSP Agent
- Tour guide
- Meeting & Convention Manager
- Receptionist and Houskeeper
Timeline
Houseman
Marriott's Timber Lodge
03.2023 - 08.2024
Food & Beverage Ambassador
Seaworld
12.2022 - 03.2023
Housekeeper
Bally's Lake Tahoe
12.2021 - 03.2022
Line Cook
Hard Rock Hotel & Casino Lake Tahoe
12.2021 - 03.2022
Maritime Surveyor
Saybolt Chile SRL
12.2015 - 12.2021
- Marketing & Sales Agent
- Reservations and BSP Agent
- Tour guide
- Meeting & Convention Manager
- Receptionist and Houskeeper
Tourism & Hospitality Management - Tourism And Hospitality
Instituto Profesional DUOC UC
Similar Profiles
Michael Cruz LariosMichael Cruz Larios
Front Desk Agent at The Grand Timber LodgeFront Desk Agent at The Grand Timber Lodge
Isabelle SchiltzIsabelle Schiltz
Cabin Cleaner at Timber Trail Lodge And OutfittersCabin Cleaner at Timber Trail Lodge And Outfitters
Benjamin OlanderBenjamin Olander
Sales Assistant at Timber Ridge LodgeSales Assistant at Timber Ridge Lodge