Gerardo Sandoval
Summary
At Top Properties Property Management, I spearheaded initiatives that significantly enhanced tenant satisfaction and retention, leveraging my strong communication skills and property management expertise. My leadership in streamlining maintenance processes and implementing effective resident communication strategies resulted in notable efficiency improvements and a safer, more appealing living environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Apartment Supervisor
Top Properties Property Management
01.1991 - 04.2005
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Assisted in training of new hires within company policies guidelines increasing overall productivity of the team.
- Assisted with other projects.
- Collaborated with property management team to develop long-term goals and strategies for the apartment community.
- Responded to customer complaints and requests.
- Increased overall efficiency by implementing a streamlined work order system for maintenance staff.
- Developed strong rapport with residents through regular communication, resulting in high retention rates.
- Oversaw emergency procedures and protocols, ensuring the safety of all residents in the event of an incident.
- Streamlined administrative tasks such as lease renewals, rent collection tracking, and vendor contract management using property management software systems.
- Maintained a safe living environment for all residents by enforcing property rules and regulations consistently.
- Enhanced property appearance with regular inspections and coordinating necessary repairs.
Education
Bachelor of Science - Computer And Information Systems Security
Sacramento H S
Sacramento, CA06-1986
Skills
- Strong communication skills
- Customer Service-oriented
- Rent collection
- Staff training and development
- Fair housing laws
- Property management expertise
- Lease administration
- Resident retention strategies
- Technical maintenance
- Property inspections
- Accounts receivable
- Maintenance
- Building security
- Budget management
- Database administration
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
HONOR STUDENT
GRADUATED WITH HONORS
Languages
Spanish
Full Professional
Timeline
Apartment Supervisor
Top Properties Property Management
01.1991 - 04.2005
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
Bachelor of Science - Computer And Information Systems Security
Sacramento H S
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