Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Vega

San Jose

Summary

As an Assistant Manager, my primary objective is to support the functioning of business operations by managing staff, coordinating activities, and ensuring exceptional customer service. I aim to foster a positive and productive work environment through clear communication with team members, setting achievable goals, and monitoring performance to drive results. Additionally, I leverage my strong collaboration, interpersonal, and multitasking abilities to effectively support the sales process. By engaging with customers, understanding their needs, and promoting products or services, I help contribute to revenue growth while maintaining high customer satisfaction levels.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist/Concierge

Merrill Gardens Campbell
03.2024 - Current
  • Provide front desk support while maintaining a high level of customer service, including answering and directing phone calls, monitoring resident emergency call lights, and reminding residents of upcoming activities or appointments. Organize and maintain resident records, and actively support the sales and marketing team by promoting services and offerings to enhance resident engagement. Ensure the front desk area is neat and orderly, creating a welcoming atmosphere for residents and guests.

Assistant Manager

United Delivery Service
05.2019 - Current
  • Assisting contractors in providing service for the company, managing new hires, and ensuring they are fully aware of work policies and duties. Overseeing product availability and quality, driving sales through customer interactions, delivering exceptional customer service, resolving complaints and requests, and managing special deliveries to enhance customer satisfaction and increase revenue.

Administrative Assistant

Eddie's Delivery Service
03.2013 - 05.2019
  • Worked closely with the contractor to fulfill orders, assist with payroll, and provide excellent customer service by addressing and resolving complaints. Supported the sales process by ensuring smooth operations, offering solutions to customers, and maintaining product availability. Also provided coverage for delivery drivers in any circumstances, ensuring timely deliveries and customer satisfaction.

Education

High School Diploma -

Yerba Buena High School
San Jose, CA

Skills

  • Administrative
  • Assisted Living
  • Communication Skills
  • Computer Skills
  • Customer Service
  • Guest Services
  • Hospitality
  • Leadership Skills
  • Management
  • Microsoft Word
  • Multilingual
  • Organizational Skills
  • Patient Care
  • Supervising Experience
  • Problem Solving
  • Product Knowledge
  • Time Management
  • Resilience
  • Networking

Timeline

Front Desk Receptionist/Concierge

Merrill Gardens Campbell
03.2024 - Current

Assistant Manager

United Delivery Service
05.2019 - Current

Administrative Assistant

Eddie's Delivery Service
03.2013 - 05.2019

High School Diploma -

Yerba Buena High School
Sofia Vega