Gerardo Mejia
Huntington Park
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, demonstrated during tenure at In N Out Burger. Excelled in high-pressure situations, enhancing customer satisfaction through exceptional communication and problem-solving skills. Proficient in Spanish and Microsoft Office suite, adept at fostering positive customer experiences and efficient team dynamics. Strong work ethic and a passion to learn more about Human Resources in every aspect.
Overview
5
5
years of professional experience
Work History
Store Associate
In N Out Burger
07.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Currently a level 6 doing both clean up and associate work
Host
Avilas El Ranchito
06.2020 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor in Communication - Minor in Human Resources
California State University, Long Beach
Long Beach, CA05-2025
Skills
- Customer service
- Multitasking proficiency
- Customer assistance
- Effective time management
- Team player mentality
- Attention to detail focus
- Adaptable to change
- Exceptional communication
- Problem-solving acumen
- Bilingual in Spanish and English
- Coachable
- Detail-oriented
- Well rounded in Microsoft excel, word, powerpoint
- Excel in pressure situations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Associate
In N Out Burger
07.2021 - Current
Host
Avilas El Ranchito
06.2020 - 07.2021
Bachelor in Communication - Minor in Human Resources
California State University, Long Beach
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